Systems are down in Mexico City

patriciodavila
patriciodavila Member Posts: 1 Newcomer
in Native Access

I just had to get a 7 day free trial of a VPN in order to Master a session. I couldn't activate my Izotope Products through Native ID, Native Access, Izotope Portal.
The website is down. Izotope's website is down too.

Tried on different networks, and devices.

I showed the problem to Chat Gpt and it said it was a regional block or issue. Various colleagues here have the same issue, but people in other countries don't.

You can't get support either because you need to log in and that gets you the same error.

"Access Denied".

I just got billed for my Izotope monthly subscription and my plugins don't work.

Also, wanted to buy some products in the summer sale and website isn't working.

Is there a way to contact Native Instruments support that's not through the website (that doesn't work)?

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Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,847 admin
    edited June 26 Answer ✓

    Hey there, there was an incident, we had put a banner on Izo's website. it should be resolved by now, you should be able to log in now. Our apologies for the inconvenience.

Answers

  • 9000eliot
    9000eliot Member Posts: 1 Member

    I get the same error message in Pachuca, Mexico.

  • Shane Crombie
    Shane Crombie Member Posts: 1 Member

    I have the same problem in Australia .. Access Denied

    So Using a VPN for the US access

  • Tian Landeras
    Tian Landeras Member Posts: 1 Newcomer

    Same here, just now I managed to log in. I was having this problem all day, I couldn't log into native access. From what I could find, it was more likely an error with the configuration of their CDN, DNS or their SSL certificate in some regions (since someone said it was possible for them to acces with a VPN).

  • PoorFellow
    PoorFellow Moderator Posts: 7,287 mod

    @Jeremy_NI , this appear to need looking into..

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,847 admin
    edited June 26 Answer ✓

    Hey there, there was an incident, we had put a banner on Izo's website. it should be resolved by now, you should be able to log in now. Our apologies for the inconvenience.

  • PK The DJ
    PK The DJ Member Posts: 2,749 Expert

    I've been noticing for a few days now, the main NI site (or pages of it) have been very hit & miss - and I'm in the UK, using Firefox on Windows 11.

    Bad Request

    Your browser sent a request that this server could not understand.
    Size of a request header field exceeds server limit.

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