The Summer of Sound Sale Q&A thread

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  • PoorFellow
    PoorFellow Moderator Posts: 7,276 mod
    https://community.native-instruments.com/discussion/comment/231825#Comment_231825

    Finally, the discount voucher of US$25 as part of Komplete 15 purchase only appears to work for regular priced software purchases……completely useless when a software would still end up costing more than during NI Summer of Sound or Black Friday promotions……?

    Yes , your observation is correct , the $25 vouchers are more or less useless as you can buy things for same or less on a sale and you can not use voucher on already discounted items.

    As for the rest of the shop questions then only N.I. shop support can sort things for you and give you your best options : Please contact N.I. Support (all)

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    .

  • Vocalpoint
    Vocalpoint Member Posts: 3,987 Expert
    edited June 24
    1. The NI website does not have the smarts to go "inside" your Kontakt bundles and determine what Kontakt versions are in play. Ignore this at all times
    2. Regarding Cremona - your K14 CE license was an "upgrade" from your K13 ULT Update - which makes the K13 ULT Update - your base product for the Cremona package. The NI shop always looks for the "base" qualifier - regardless of anything newer.
    3. The vouchers are only good on the most "base" level NI products only - and they cannot be on sale already. Save the voucher for another day when there are no big sales on.

    VP

  • edweb
    edweb Member Posts: 5 Member

    Thank you PoorFellow and Vocalpoint for your feedback and comments 🙏

    I think it would be much easier for NI to assume that, once a product has been purchased, all it's included components are owned. Just looks to me like NI is trying to confuse customers and pushing them into purchases that are not even necessary, or the "hide owned products" feature is simply useless.

    I also don't get the logic of the Cremona update pricing. If I buy an upgrade to a full product based on a previous purchase of a full product, the new full product should be considered the new base, not the previous lesser version. Obviously NI has very carefully thought through their upgrade / update / crossgrade and promotional policies to, basically, let the customers think they're getting a deal whilst probably getting them to pay more than would actually be justified or necessary. Guess I'm really getting too old for this ******.

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