Plug-in for device "KOMPLETE KONTROL A-Series" is missing

warrencoons · June 6

Every time I go to open up Logic I get the pop up "Plug-in for device "KOMPLETE KONTROL A-Series" is missing". This is strange since the keyboard appears to play fine on logic and standalone KK without any issues. I've tried deleting Mac HD/Users/User Name/Library/Preferences/com.apple.logic.pro.cs as another forum recommended, and still I get the popup.

PoorFellow · June 6

https://community.native-instruments.com/discussion/45756/plug-in-for-device-komplete-kontrol-a-series-is-missing

Does ALL NI apps including NTKDaemon and DAW have full disk access.? : How to Enable Full Disk Access on macOS

warrencoons · June 6

I checked all of the above programs, restarted my computer, and the issue persists.

PoorFellow · June 7

https://community.native-instruments.com/discussion/comment/229716#Comment_229716

I am not sure if you deleted both the files to reset ? (supposedly you should also delete the com.apple.logic10.plist)

Reset Logic :

Please close Logic and disconnect the keyboard and try the following:

Resetting Logic is a troubleshooting step that can be done when experiencing strange and unexplainable issues. Here's how to do it: How to Reset Logic Pro (Trash Preferences)

.

Else if that doesn't work then mu only other suggestion is to wait for Jeremy_NI to come back - he will hopefully be back some time next week. Or alternatively contact N.I. Support (all).

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

warrencoons · June 8

Thank you for the reply.

Reset Logic Pro. Didn't work.

Jeremy_NI · June 11

@warrencoons Is everything functional if you open Komplete Kontrol in standalone?

Komplete Kontrol and Logic have full disk access?

If you're on Sonoma, please note that there are a few extra steps: How to grant audio apps access to your local network on macOS 15 Sequoia

Please also try the following: https://knowledge.apogeedigital.com/how-to-reset-logic-pro-trash-preferences

warrencoons · June 14

Thanks for reaching out!

My NI MIDI keyboard is functional in standalone KK. Note that it is also functional in plug-in mode. Like I mentioned, the only issue is that I get the mysterious pop-up "Plug-in for device "KOMPLETE KONTROL A-Series" is missing" every time I boot up Logic even though the keyboard is fully functional.

KK and Logic have full disk access.

As far as the local network goes, I have everything selected that is within the list and available on my computer.

I already mentioned I tried resetting Logic Pro. Didn't work.

Jeremy_NI · June 16

https://community.native-instruments.com/discussion/comment/230626#Comment_230626

That's a weird one. Are you using Clean My Mac or a similar program? Notes on Using Registry or Property List Cleaning Utilities

https://community.native-instruments.com/discussion/38631/clean-my-mac-causing-a-lot-of-issues-with-our-products-please-read

warrencoons · June 20

Not using anything of the sort….

Jeremy_NI · June 20

https://community.native-instruments.com/discussion/comment/230626#Comment_230626

Does that include the deletion of the file responsible for controllers?

Macintosh HD/Users/Username/Library/Preferences/com.apple.logic.pro.cs

warrencoons · June 22

Yes, I tried deleting this file. Still no cigar

Jeremy_NI · June 23

That's a really weird one, I've contacted you by email regarding this issue, my colleagues will need to have a look.

Plug-in for device "KOMPLETE KONTROL A-Series" is missing

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