Am I Still Eligable For Refund

Koolaidaman4585
Koolaidaman4585 Member Posts: 2 Newcomer
in Social Club

I Recently Purchased Two Products From Native Instruments That I Am Unsatisfied With. I Understand That Once The Products Have Been Downloaded And Installed That They Can't Be Returned. However I Am Still In The 14 Day Return Period. Was Wondering If They Could Make An Exception. There Is Currently No Way Of Contacting Them, And The Support Page Keeps Repeating The Same Stuff.

Answers

  • Koolaidaman4585
    Koolaidaman4585 Member Posts: 2 Newcomer

    Any Way Of Directly Contacting Purchase Support Team Would Be Appreciated

  • LostInFoundation
    LostInFoundation Member Posts: 5,592 Legend

    In the support page, after the back and forth with the chat bot, you should be presented with the opportunity to speak with a human agent (during office time) or open a ticket (outside of office time).

    Some time ago Jeremy suggested these ways to make the procedure faster:

    IMG_4907.jpeg
  • PoorFellow
    PoorFellow Moderator Posts: 7,133 mod
    edited May 28
    https://community.native-instruments.com/discussion/45545/am-i-still-eligable-for-refund

    I Recently Purchased Two Products From Native Instruments That I Am Unsatisfied With. I Understand That Once The Products Have Been Downloaded And Installed That They Can't Be Returned. However I Am Still In The 14 Day Return Period. Was Wondering If They Could Make An Exception.

    I am almost sure that once that the product is activated then you can not make any returns on the grounds of "I Am Unsatisfied". Please check the shop Terms and Conditions .

    Any Way Of Directly Contacting Purchase Support Team Would Be Appreciated

    There Is Currently No Way Of Contacting Them, And The Support Page Keeps Repeating The Same Stuff.

    There is no other way of initiating support other than through the web-interface. Please contact N.I. Support (all) through that page.

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

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