NA not working EVERY time one updates

System
System Posts: 53 admin
in Native Access
This discussion was created from comments split from: Komplete Select Voucher Code.

Comments

  • Aurasic
    Aurasic Member Posts: 27 Member

    Is it possible with Native Instruments - of which I only purchased one cheap plug-in and never purchased anything else again - there is ALWAYS a flipping software problem… ALWAYS!

    1. NA not working EVERY time one updates…
    2. NTK's fault for 1., then you waste time to get latest version NA does NOT even mention to fix it
    3. sometime it fixes it, sometime no - see other forums!
    4. When NA works - usually do after you fix THEIR bugs, it takes ages to install a plug-in… literally hours
    5. after a long time you get it hanging there wit ha window in the middle of the screen

    In my particular case at present, I came here trying to understand what the heck is going on with Komplete Select!

    Since last night I wasted about 6 hours already and instead of relaxing on a weekend, I am no stressed AGAIN!

    Since I am a owner of a KeyLab MK3, I get the voucher from Arturia account, which is not a voucher, but they call it voucher!
    I actually have a Licence KEY under the name NA Komplete Select - but it is a NA licence key really!

    I also done this:
    https://community.native-instruments.com/discussion/28174/since-new-update-native-access-komplete-control-stuck-on-installing-software-open-up-but-mashine-c

    Komplete Select is NOT even listed in the NA as NA says!

    I search for hints on what to do on NA site and there are a number of links that do not work - this is one:
    https://support.native-instruments.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.native-instruments.com%2Fhc%2Fen-us%3Fflash_digest%3D2f16dac7089e1e77b1890d98b1cf98c29ba33851

    It comes up, but I am already signed in - typical NA problems, that is why I steer clear - sorry but…!

    So, I re-installed NA and then used the add licence key and added the NA Komplete Select and NA states, you have a new plug-in!
    Really? That is 'The Gentleman', but no 'Select'

    I am done for now, since I am not able to contact NI support - ridiculous Company.

    NI keeps buying and aggregating other Audio Companies, but do not spend a penny to make their BUGGY software work!

    STRESSING

    Good bye and I hope you can fix it !
    Pff

  • Aurasic
    Aurasic Member Posts: 27 Member
    edited May 18

    In case you ask:
    I am on a PC 32Gb Memory, i7 CPU Windows 11 Pro - 'A L L' … works fine but NI applications!

    Yes, permission are fine, even though I have a tight firewall and yes Aria2c.exe (which I do not trust one bit - search internet about is) is allowed to connect.

    Unfortunately you are obliterating Audio Companies and annihilating them all, I sincerely hope you WILL fix your constant problems I have been having for years and I always end up not using NI, but your annihilation is forcing me to use it!

    Thank you for keeping my stress up on a 'supposed to be' relaxing weekend - have done NO music at all since 8am - now it 11:30 !

    HELL…

  • Aurasic
    Aurasic Member Posts: 27 Member

    I guess I am wasting my time here as NI probably does not even ready any of these posts unless it is in their interest!

  • PoorFellow
    PoorFellow Moderator Posts: 6,931 mod
    https://community.native-instruments.com/discussion/comment/226851#Comment_226851

    Please do not spam forum discussions with totally unrelated posts. Please keep your discussion about your present issue here in this thread or with support.

    I have created a new discussion for you here split from the discussion about voucher use.

    @Mert_NI , I believe that this issue needs your attention.

  • Mert_NI
    Mert_NI Customer Care Posts: 903 mod
    https://community.native-instruments.com/discussion/comment/226846#Comment_226846

    Hello Aurasic, sorry for your frustration.

    According to the Komplete Sleect, normally, you should receive a voucher to choose the Komplete 15 Select version that you wished after your purchase. Because there are 3 different type of Komplete Select that you can choose in between.

    However, if you haven't receive your voucher to select your Komplete Select version via an email, please create a support ticket or open a chat support using the link below:

    https://bit.ly/NI_support_NA

    So our team can help you further to solve that as soon as possible.

    I hope this helps☺️

  • Aurasic
    Aurasic Member Posts: 27 Member

    As expected and as usual, I fixed it with Arturia… NOT NI !

    I sincerely hope Arturia will not be bought by NI or it will ruin it.

    Sorry, just a fact.

    Also NI Komplete 'just added' offers - after I registered Komplete Select, are the same as non customers!

    THAT… does not happen with Arturia, offers are genuine.

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