Native Access fails to install Komplete Kontrol (Installation Failed)

MarioDelicious
MarioDelicious Member Posts: 2 Newcomer
in Native Access

Hi everyone,

I’ve been battling this issue for days and tried every known fix — hoping someone here has insight.
Native Access keeps failing to install Komplete Kontrol with the usual error:

“Installation Failed. You may need to grant full disk access to Native Access and the Daemon…”

System Details:

  • Mac mini (Apple Silicon), macOS (latest)
  • Native Access v3.1.8.0
  • Komplete Kontrol 3.5.0
  • External Drives:
    • SSD (APFS, 1TB – full Read/Write access ✅)

What I’ve Tried So Far:

  1. Full Disk Access:
    • Granted to Native Access, NTKDaemon, and Terminal
  2. bashCopyEditlaunchctl list | grep NTK
  3. bashCopyEditsudo chmod -R 777 "/Library/Application Support/Native Instruments"sudo chmod -R 777 "/Users/Shared/Native Instruments"sudo chmod -R 777 ~/Library/Application\ Support/Native\ Instruments
  4. Full Clean Reinstall:
    • Uninstalled Native Access
    • Deleted all related NI folders
    • Reinstalled latest version from NI site
    • Rebooted, re-applied permissions
      → Still failed
  5. Tried Different Drives:
    • Switched everything to APFS SSD — full access confirmed
    • Set as install target in Native Access preferences
  6. Tried Library Relocation:
    • Native Access 2 no longer has a “Relocate” option
    • Manually moved library (e.g., Alicia’s Keys)
    • Used “Installation Paths” > Reinstall
      → Still getting the same failure

      Everything should work — the SSD is macOS-native, permissions are wide open, the daemon is running, and Native Access sees the drive — yet I keep hitting the same install error.

      Any help or ideas from Native Instruments or anyone in the community would be massively appreciated

      Thanks in advance,
Tagged:

Best Answer

  • MarioDelicious
    MarioDelicious Member Posts: 2 Newcomer
    Answer ✓

    Hey! Just wanted to say a huge thanks for your suggestion

    I followed your advice and checked the Native Access temp folder after an install failed. Found a full .dmg for Komplete Kontrol And Actually all the other installations that had actually downloaded correctly — so I saved it and ran the installer manually, which worked.

    But the real breakthrough came when I changed the Download Location in Native Access preferences. I pointed it to an external APFS-formatted SSD, and suddenly everything started installing with no errors.

    So the issue was most likely related to macOS permissions or sandboxing around the default internal Downloads folder. Once I routed downloads to an external drive, Native Access stopped failing during installation.

    I still had to leave the system-generated Library folder alone (where it puts receipts), but I kept my actual libraries organized in a clean NI Libraries folder on the same SSD.

    Thanks again — your message pushed me in the right direction. Hopefully this helps someone else too!

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 6,795 mod
    edited 10:19AM

    Next time that it fails to install then go to the download folder and check if the KK download is completed and there (date and size will tell)(I don't know Mac size) , if so then move the completed download to else where.

    I don't know with Mac but maybe remove N.A.

    Then reboot (important)

    Then run the moved installer (to hopefully be able to install the KK)

    Then re-install latest version of Native Access for your OS

    On PC then most KK installer versions requires a previous version of KK to be present to work. If you get that kind of error then first download and install this version : Komplete Kontrol 3.2.1 , then install the newer version.

  • MarioDelicious
    MarioDelicious Member Posts: 2 Newcomer
    Answer ✓

    Hey! Just wanted to say a huge thanks for your suggestion

    I followed your advice and checked the Native Access temp folder after an install failed. Found a full .dmg for Komplete Kontrol And Actually all the other installations that had actually downloaded correctly — so I saved it and ran the installer manually, which worked.

    But the real breakthrough came when I changed the Download Location in Native Access preferences. I pointed it to an external APFS-formatted SSD, and suddenly everything started installing with no errors.

    So the issue was most likely related to macOS permissions or sandboxing around the default internal Downloads folder. Once I routed downloads to an external drive, Native Access stopped failing during installation.

    I still had to leave the system-generated Library folder alone (where it puts receipts), but I kept my actual libraries organized in a clean NI Libraries folder on the same SSD.

    Thanks again — your message pushed me in the right direction. Hopefully this helps someone else too!

  • PoorFellow
    PoorFellow Moderator Posts: 6,795 mod
    https://community.native-instruments.com/discussion/comment/226754#Comment_226754

    But the real breakthrough came when I changed the Download Location in Native Access preferences. I pointed it to an external APFS-formatted SSD, and suddenly everything started installing with no errors.

    So the issue was most likely related to macOS permissions or sandboxing around the default internal Downloads folder. Once I routed downloads to an external drive, Native Access stopped failing during installation.

    I still had to leave the system-generated Library folder alone (where it puts receipts), but I kept my actual libraries organized in a clean NI Libraries folder on the same SSD.

    You are very welcome and thank you for sharing what was the solution to your problem.

    @Mert_NI and @Jeremy_NI , another one for your notebooks..

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