Dead keys

glpguitarplayer1954
glpguitarplayer1954 Member Posts: 11 Member
in Komplete Kontrol

I have some keys that are suddenly dead, and others that I have to hit really hard to get them to work.

Please help!

Best Answer

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 7,123 mod
    https://community.native-instruments.com/discussion/45199/dead-keys

    Try loading a Midi default template on your unknown model keyboard.

    Else then you can also try How to Monitor the Output of a MIDI Controller to check if there is a problem with the keyboard itself.

  • JesterMgee
    JesterMgee Member Posts: 3,285 Expert

    Is this within a DAW or when using Komplete Kontrol standalone?

    As a test, if you use the Octave Shift keys and shift the keyboard range and test again, do the "dead keys" remain with the same physical keys or do they follow the shifted octave? This will at least tell you if it is the key with an issue or just the note.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,591 admin
    https://community.native-instruments.com/discussion/45199/dead-keys

    Any feedback? What model is the keyboard? What's your operating system, DAW, etc…?

    Is this happening in Komplete Kontrol in standalone, in a DAW? On another computer? Check the MIDI monitor.

  • glpguitarplayer1954
    glpguitarplayer1954 Member Posts: 11 Member

    First off, why do you not have ANY tech support??????

    Also, there is nothing online that would help with a tech question….

    I have a Komplete Kontrol A49 and out of nowhere I have 11 keys that are either

    dead or some of them will play if you hit it really hard?????

    I've cleaned the pads and it made NO difference. I switched the ribbon cable between the circuit boards under the keys.

    I am not happy with the lack of support!

  • glpguitarplayer1954
    glpguitarplayer1954 Member Posts: 11 Member

    A49 I've cleaned the pads and circuit board and tried a different ribbon cable between the circuit boards, no difference…..

  • glpguitarplayer1954
    glpguitarplayer1954 Member Posts: 11 Member

    The Octave shift makes NO difference, same keys

  • glpguitarplayer1954
    glpguitarplayer1954 Member Posts: 11 Member

    In Ableton live 11

  • glpguitarplayer1954
    glpguitarplayer1954 Member Posts: 11 Member

    Native Instruments Chat wont even let me type anything in?????

    Wow!

  • mykejb
    mykejb Moderator Posts: 2,541 mod
    edited May 24

    There is tech support, but you have to access it via this link - https://bit.ly/NI_Support_All

    It sounds like the hardware is faulty, how long have you had the keyboard?

  • glpguitarplayer1954
    glpguitarplayer1954 Member Posts: 11 Member

    I opened a midi track and I pressed the notes that don't work (using the a49) and got nothing. I then used my mouse and clicked on

    the same notes and got sound…. ???

    If I get a sound by clicking in the daw midi keyboard notes and get sound, but get nothing using the a49 , what does that mean.

    I re-installed Komplete Kontrol and it made no difference. Could it be the large ribbon cable that I'm thinking goes to the Controller?

    Thanks for the help folks!

  • glpguitarplayer1954
    glpguitarplayer1954 Member Posts: 11 Member
    edited May 24

    A few years but It's never been off my desk in my home. You would think that if I moved it or something then it (could) possibly have an

    issue of something coming loose or ?

    But I've never moved it.

    Thanks for the info and help!

  • glpguitarplayer1954
    glpguitarplayer1954 Member Posts: 11 Member
    edited May 24

    That link is non-existent?

  • glpguitarplayer1954
    glpguitarplayer1954 Member Posts: 11 Member
    edited May 24

    Here where it stands right now:

    If I open ableton's midi editor and click on the keys with my mouse, I get all the notes.

    If I use my A49 I have dead notes.

    Please help!!!

  • mykejb
    mykejb Moderator Posts: 2,541 mod
    edited May 24

    That's odd as the link works for me. Try this - https://support.native-instruments.com/hc/en-us

    Where are the dead notes? Is it a bank of sequential notes or various notes spread across the keyboard?

  • PoorFellow
    PoorFellow Moderator Posts: 7,123 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/227777#Comment_227777

    Do not post in or open more threads on the same issue , I have merged your threads !

    There is support : Please contact N.I. Support (all)

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    .

    Website functionality : Should you have any webpage functionality issues then since functionality or lack of same could be a browser issue then also try another browser that you have not used before and with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser ,depending on what you do not usually use)

    The suggested browsers are what I expect will work if having never been installed before on the computer and then used as is with no extensions and all cookies accepted.

    .

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