CAN SOMEBODY PLEASE ASSIST ME WITH THIS NATIVE ACCESS?

sam88
sam88 Member Posts: 12 Member

I have tried everything and this native access does not work. The APP is STILL STUCK on the ''Loading Product'' screen. I am using a Macbook Pro M4 with an updated OS. The solutions you provide DO NOT WORK. Can someone please fix this issue for me I cannot do my work. I am losing time and money due to this issue. PLEASE!

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Answers

  • DunedinDragon
    DunedinDragon Member Posts: 1,076 Guru
    edited May 8

    Well I'm not sure there's much to respond to here. You haven't specified what "solutions" you've tried, nor have you specified which version of Native Access you're trying to work with. Have you tried submitting an actual support ticket through the normal Native Instruments support on the main web site?

    Without more specific information no one can really help you. Make sure you're logged into your account on the Native Access account and go here;

    https://support.native-instruments.com/hc/en-us

  • sam88
    sam88 Member Posts: 12 Member

    ''The solutions you provide'' ←—- Native Instruments provide solutions for the issue. I tried those solutions and none of them worked. The latest version of NATIVE ACCESS that they have on their website. I went to your link and it took me to a page where the only button that works is the ''visit the community'' button. The ''still stuck'' button doesnt even work. Nothing happens when i click on it. So i cant even make a ticket.

  • sam88
    sam88 Member Posts: 12 Member
    edited May 8

    So question. I bought the full kontakt 8 with all the things it comes with. Do i HAVE to use native access to access those things because if so i wont be able to get to my instruments. my native access has this ''loading product'' issue where its stuck there and i have tried all the solutions that native insturments provide and none of them work.

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,635 mod

    It works fine!

    Unless if you are using an Ad-blocker in your browser with some "paranoid mode" settings…

    If so, please disable it (for the support page only) and try again.

    The chat should open automatically. If not, just click the "Open Chat" button.

    εικόνα.png
  • PoorFellow
    PoorFellow Moderator Posts: 6,701 mod
    edited May 8

    You need latest version of Native Access for your OS to download , install and activate Kontakt 8. There exists manual downloads but you still need Native Access for activation.

    If you have problem then please open your own thread for help . Also @Mert_NI , I don't know if you have any comments here ?

  • PK The DJ
    PK The DJ Member Posts: 2,617 Expert
    edited May 8

    @PoorFellow He has opened his own thread (twice). This is the third time he's posted about his "loading product" issue.

  • PoorFellow
    PoorFellow Moderator Posts: 6,701 mod
  • Mert_NI
    Mert_NI Customer Care Posts: 889 mod

    Hello Sam, have you tried the workaround below:

    First please delete the User Registry entries of Native Access and the NTKDaemon:

    1. Click the Windows Start button at the bottom left side of your screen.
    2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
    3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
    4. HKEY_CURRENT_USER > Software > Native Instruments >
    5. Delete the "Native Access" and the "NTK" entries

    Next please clear the Native Access cache by deleting the following folders:

    1. Click the Windows Start Button on the bottom left of your screen.
    2. Type %localappdata% and press Enter.
    3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
    4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

    For Mac:

    First please clear the Native Access cache by deleting the following folders:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
    2. Delete the "Native Access" and the "NTK" folders

    Next please delete the UserUser plist of Native Access and the NTKDaemon:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
    2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
    3. restart your computer

    I hope this helps☺️

  • sam88
    sam88 Member Posts: 12 Member

    hello, yes I have done this multiple times. I have even sent a ticket as well. Is there no other solution?

  • BIF
    BIF Member Posts: 1,158 Guru

    Some basic questions that may help us stumble upon something to look at in more detail.

    What version of Mac OS are you on? "latest update" is not enough; please tell us the version.

    What version of Native Access do you have on that computer?

    Have you enabled disk access authority on the Mac?

    Which drive are you installing to, and how much free space does it have left?

    When you start Native Access after a fresh reboot of the Mac, what happens, and does it ever fully initialize? Are there any messages on the screen, and if so, what are they?

    Is your Mac's connection to the internet fully reliable?

  • sam88
    sam88 Member Posts: 12 Member

    Hi there. Just to answer your questions in order

    Operating system - MacOs Sequoia 15.4.1

    Native Access - Version 3.8.1

    Installed On the main HD 600g left (I have a 2Tb ssd external

    Disc Access Authority - yes I did do that (I saw someone say this in a different post so I did it just in case)

    After a fresh reboot (after doing the steps I was given) it gives me the terms and conditions. I then scroll and accept and then it shows that it is initialising once it has done that it then goes to the load product screen.

    Yes my internet is definitely reliable.

  • BIF
    BIF Member Posts: 1,158 Guru

    Thanks.

    So once it's in the "load product" screen, is it just showing a blank white window? And how long does it sit in that state?

  • BIF
    BIF Member Posts: 1,158 Guru

    Oh wait…my NA shows version 3.18.0

    I'm on Windows…but the version numbers are almost always the same. Is yours really on 3.8.1?

  • sam88
    sam88 Member Posts: 12 Member

    For me the app has a black colour theme so when it loads the app is black but the “loading product” fonts are white with the white loading circle

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