Kontakt can't find the Libraries

beatntrack
beatntrack Member Posts: 8 Member
in Native Access

After using a suite of VIs from Native Instruments for many years with no trouble, I am suddenly unable to get Kontakt Player 7 to see all my installed libraries. When I click on “Manage Libraries” in Kontakt Player it says to click on “Open Native Access” which flashes momentarily and doesn’t open it. In Native Access it shows all my libraries as installed but the word “installed" greyed out. I have tried all the tricks I know to show KP where to find the libraries on my drive but it says it can’t see any in the folder where they all are.IfItryandreinstallthemIget"Enqueued" followed by an error message.


Mac OS Sonoma 14.7Logic Pro X 11.0.1Native Access redownloadedKontakt Player 7.10.6

Best Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,372 admin
    Answer ✓
    https://community.native-instruments.com/discussion/comment/186267#Comment_186267

    One question from your initial post.

    IfItryandreinstallthemIget"Enqueued" followed by an error message.

    Can you share a screenshot of the error message?

    Please try resetting Kontakt's database:

    Reinitialize the Kontakt Database

    1. Hold down the alt key on your computer's keyboard and click Go in the Finder menu bar. Choose the appearing Library entry in the drop-down menu.
      GoMenuFinderUserLibrary.png
    2. Navigate to Application Support > Native Instruments.
    3. Depending on the Kontakt version you are using, delete the following folder:
      Kontakt 5: "Kontakt 5"
      Kontakt 6: "Kontakt"
      Kontakt 7: "Kontakt 7"
      Kontakt 8: "Kontakt 8"
    4. Start Kontakt as a standalone application (not in your DAW). 
  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,372 admin
    Answer ✓
    https://community.native-instruments.com/discussion/comment/225503#Comment_225503

    There's an issue with Native Access at the moment on Macs where libraries are constantly asking for repair. This on the radar and being worked on. Checking a possible workaround and will share when it's ready. Sorry for the trouble.

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,372 admin

    Do Logic and Native Access have full disk access? How to Enable Full Disk Access on macOS

    HAve you moved some files after installation? If you open Kontakt in standalone, do you get the same issue? Are your librarieds installed on an external hard drive? What is the format of that drive?

  • beatntrack
    beatntrack Member Posts: 8 Member

    Yes, Native Access has Full Access. No files have been moved. All libraries are on the internal SSD drive. As I said, I have been working with NI instruments for years so I'm aware of the setup. Besides Full Access is there something else - dependencies? - that needs to be enabled in System settings?

    What is mysterious is within the Kontakt Player when I click on Manage Libraries and it says to launch Native Access to find the libraries it doesn't launch Native Access, so there seems to be a communication glitch between the two.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,372 admin
    Answer ✓
    https://community.native-instruments.com/discussion/comment/186267#Comment_186267

    One question from your initial post.

    IfItryandreinstallthemIget"Enqueued" followed by an error message.

    Can you share a screenshot of the error message?

    Please try resetting Kontakt's database:

    Reinitialize the Kontakt Database

    1. Hold down the alt key on your computer's keyboard and click Go in the Finder menu bar. Choose the appearing Library entry in the drop-down menu.
      GoMenuFinderUserLibrary.png
    2. Navigate to Application Support > Native Instruments.
    3. Depending on the Kontakt version you are using, delete the following folder:
      Kontakt 5: "Kontakt 5"
      Kontakt 6: "Kontakt"
      Kontakt 7: "Kontakt 7"
      Kontakt 8: "Kontakt 8"
    4. Start Kontakt as a standalone application (not in your DAW). 
  • machineman3000
    machineman3000 Member Posts: 3 Newcomer

    I have an issue that resembles the above, but not completely. When I start up my computer and open kontakt 7 or 8, some of the libraries are not found. This is indicated by an orange exclamation mark in the icon of the library, in the left part of kontakt where you can scroll through your libraries. If I open Native Access, the same orange exclamation mark is at the right of the library, and next to it is a button saying 'repair'. If I click on it, the routing to the library folder is correct, I just have to choose it again and point Native Access to the right folder (which it already shows).

    First time I had to repair 20 libraries like this (including the Kontakt Library for example), but the next time I openend it, another 20 libraries were missing in the same way. Any solution for this? The reinitializing in 4 steps mentioned above doesnt do the trick.

  • BIF
    BIF Member Posts: 1,165 Guru
    https://community.native-instruments.com/discussion/comment/225503#Comment_225503

    I don't know how this happens, but it happened to me too, a few years ago. I could have sworn I didn't move anything, but y'know what? I'm always moving stuff around on my VST partitions.

    Once I corrected the paths (and yes, they were indeed wrong), I noticed I had some "new" ones that couldn't be found, but once I fixed that second tranche of libraries, the issue seemed to go away. Your mileage may vary, of course.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,372 admin
    Answer ✓
    https://community.native-instruments.com/discussion/comment/225503#Comment_225503

    There's an issue with Native Access at the moment on Macs where libraries are constantly asking for repair. This on the radar and being worked on. Checking a possible workaround and will share when it's ready. Sorry for the trouble.

Back To Top

Categories