Native Access doesn't show all products

MG-Sound
MG-Sound Member Posts: 2 Newcomer
in Komplete General

My Komplete 15 Ultimate items don't show up in Native Access, it's just a very short and inconclusive list of products
Refreshing doesn't work at all, and deleting the NativeAccess.xml file brought the number of products from 19 to 34, which still is faaar below what should be there.

Any suggestions?

MacPro 2023, MacOS 14.7.2, Native Access Version 3.17.0 (d0b7b7b / 1.23.0.0)

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Answers

  • PoorFellow
    PoorFellow Moderator Posts: 6,469 mod
    edited April 16
    https://community.native-instruments.com/discussion/44477/native-access-doesnt-show-all-products

    Refreshing doesn't work at all, and deleting the NativeAccess.xml file brought the number of products from 19 to 34, which still is faaar below what should be there.

    Any suggestions?

    Since you are using latest N.A: and the reset of the XML did only work partly then that limits possibilities. One could try to uninstall N.A. and manually remove all it's folders from drive and delete the XML again and then reinstall and give full disk access to all N.I. apps and so on.

    But actually then maybe what you need is a N.A. XML from Jeremy_NI , previously in history then that sometimes helped. @Jeremy_NI , do you think that replacing N.A. XML with an updated Mac NA XML from you could help here ?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,209 admin

    @Mert_NI Can you help here?

  • Mert_NI
    Mert_NI Customer Care Posts: 835 mod
    https://community.native-instruments.com/discussion/44477/native-access-doesnt-show-all-products

    Hello MG-Sound, these can be the products are coming from the Komplete 15 which are not included in the previous Komplete versions. If the other products have already been installed from the previous Komplete version(if you have), this can be the reason why you are only seeing these products, as you already have the previous ones. Can this situation may been caused by that?

    I hope this helps☺️

  • MG-Sound
    MG-Sound Member Posts: 2 Newcomer

    Well, I'm afraid this is a completely new computer and fresh install, the list of "All Products" being really weird, too:


    Abbey Road 60s Drums
    Absynth 5
    Akoustik PIano
    Berlin Concert Grand
    Chris Hein Horns
    Controller Editor
    Drum Lab
    Elektrik Piano 1.5
    FM8
    Guitar Rig 5 Pro
    Kontakt 5
    Kontakt 6 Player
    Kontakt 7 Player
    Kontakt 8 Player
    Kontakt Factory Library
    Massive
    New York Concert Grand
    Prism
    Rammfire
    Reaktor 6 Player
    Reflektor
    Retro Machines Mk2
    Scarbee MM-Bass
    Scarbee Vintage Keys
    Spark
    Studio Drummer
    Symphobia
    The Finger
    The Trumpet
    Traktors 12
    Upright Piano
    Vienna Concert Grand
    Vintage Organs
    West Africa

    Any further suggestions?

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