Using Native Access to update Komplete Kontrol - virus detected, update did not succeed

Hi,
I just did try to update Komplete Kontrol 3.4.1 with Native Access 3.17.0 (d0b7b7b / 1.23.0.0). The update was blocked by my F-Secure virus detection tool. It reported that the update software contains Drop.Win32.WinDirControlSer.4.11011 which is a trojan dropper (seems to be a nasty animal https://www.f-secure.com/v-descs/trojan-dropper-generic.shtml).
Is this real or false positive? What do you think?
Thanks.
Regards, Mika
Answers
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Hi,
I had exactly the same issue, but on my second PC, which is running Bitdefender, it was not detected, and the update went through without any problems.
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I think you need better AV software - or just use Defender. No virus payloads in Native Access or Komplete Kontrol - unless of course you are running some sketchy version that did not come from the NI website.
VP
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I just did try to update Komplete Kontrol 3.4.1 with Native Access 3.17.0 (d0b7b7b / 1.23.0.0). The update was blocked by my F-Secure virus detection tool. It reported that the update software contains Drop.Win32.WinDirControlSer.4.11011 which is a trojan dropper (seems to be a nasty animal https://www.f-secure.com/v-descs/trojan-dropper-generic.shtml).
Is this real or false positive? What do you think?
I have exactly the same problem with my AV program , the Komplete Kontrol 3.4.1 triggers the AV behavior shield (Trojan-Dropper Generic , A generic detection has identified a program or file that has features or behaviors similar to a trojan-dropper) .
Of course then the likely hood that this is a false positive is high. What worries me is that apparently it is not enough to add the file to the exception list, apparently then I have to turn off the AV behavioral shield for it to install which I am not keen on doing. While this very likely is a false positive then I personally am going to wait upgrading.
Annoyingly then the file is too big to be submitted for analysis at f-secure .
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Hello MikaX, It is most likely a false positive since other av software does not report any virus.
To get it properly whitelisted, I sahred this request with the related team so they can confirm that. I will let you know about the result as soon as possible.
I hope this helps☺️
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Hi Mert, thanks for your reply. Just a short note: Also Unlock wrote in this thread about Bitdefernder AV reporting the same finding.
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If you are using the current Windows version/updates, the general advice is to avoid additional AV software in the first place. They open up more holes to gain the necessary low level access than giving any benefit over the internal Windows defense.
The vendors tell you a different story of course 😏
I am enterprise architect in a large bank btw.
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Hi Mert, thanks for your reply. Just a short note: Also Unlock wrote in this thread about Bitdefernder AV reporting the same finding.
And atoenne, I will consider what you proposed. Thanks for your comment.
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Whatever N.I. have done to alleviate that AV trigger problem then it appears as not working at all , problem just expanded to include the Kontakt 8.30 installer also :
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Hello PoorFellow, thank you for letting me know about this, I'm immediately sending this post to our technical team so they can check this situation as soon as possible.
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