upgrade ultimate 10 to 13 collector's error message

giovanni · 2022-06-25T10:21:31+00:00

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Hey,

I have the same problem.

I have kontakt ultimate 10 and got the upgrade to the collectors edition but I get the message " you are missing the base product for which this uprade/crossgrade/update is valid"

it is strange because when I look the product up on the site it tells me the same thing. I am missing one of the products but when I look at my products and registrations Kontakt ultimate 10 is clearly in the list so I don't know what to do anymore..

Can someone help me?

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Kaiwan_NI

Looks like the OP's license is a Not for Resale license received from NI rep so they're not eligible for an upgrade.

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Monochrome

Chances are that you just need to register it first. When you look at the 'My products and serials' site, is there anything listed under "Not Registered"?

Kaiwan_NI

Looks like the OP's license is a Not for Resale license received from NI rep so they're not eligible for an upgrade.

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