Why are all of my Komplete products in "Demo" mode now?

GiveMeStein
GiveMeStein Member Posts: 2 Newcomer
edited March 25 in Native Access

I'm a long time NI user, starting around 2009 and with my latest update being to Komplete 10 in 2013. My software is old, but since it has always worked and been a very easy way to get sounds quickly I never really saw the need to upgrade further. However, I recently opened a project from an album that I've been working on for about 5 years and found out that all of my instances of Kontakt (or really any NI product I owned) have changed to "Demo" mode, and this even shows in Native Access. At this point, my activation codes and serial numbers are probably in a long-deactivated email account. How can I fix this? More importantly, why is this even happening? Shouldn't there be some kind of authorization file in local storage?

Best Answers

  • Vocalpoint
    Vocalpoint Member Posts: 4,020 Expert
    Answer ✓

    If your last update was in fact 2013 - that would be 12 years of old now long outdated authorization tools.

    You probably have Native Access v1 on your machine which is now effectively retired.

    You would need NA v3.17 to be current. Whether this would allow you to actually activate Komplete 10 era tools is a question - while it should work for some of them - might be better to consult with support to address this.

    VP

  • Mert_NI
    Mert_NI Customer Care Posts: 927 mod
    Answer ✓
    https://community.native-instruments.com/discussion/43572/why-are-all-of-my-komplete-products-in-demo-mode-now

    Hello GiveMeStein, Vocalpoint's answer looks correct and this can help you to solve this issue. To add on top of it, I checked your account and it seems like there is no Komplete 10 registered in your email address that you are currently using. The serial numbers and registrations will be located in your account instead of the storage, so this can also be one of the reason what is causing this issue(however installing the Native Access 2 will still be needed as Vocalpoint said and some of them will still not be compatible), if this is the case, I would kindly advise to reach out the support with your serial number(not here please), so our team can help you to find and merge your accounts to solve that.

    If this is the case, please create a support ticket or open a chat support using the link below:

    https://bit.ly/NI_support_NA

    So our team can help you further to solve that as soon as possible.

    I hope this helps☺️

Answers

  • Vocalpoint
    Vocalpoint Member Posts: 4,020 Expert
    Answer ✓

    If your last update was in fact 2013 - that would be 12 years of old now long outdated authorization tools.

    You probably have Native Access v1 on your machine which is now effectively retired.

    You would need NA v3.17 to be current. Whether this would allow you to actually activate Komplete 10 era tools is a question - while it should work for some of them - might be better to consult with support to address this.

    VP

  • GiveMeStein
    GiveMeStein Member Posts: 2 Newcomer

    That's really disappointing. I get the software is very old, but having had it properly functioning and active on my system for 12 years it should have been pretty safe to assume that NI's new launcher/license systems wouldn't affect that. But fair enough, I'll contact support about the issue.

  • Uwe303
    Uwe303 Moderator Posts: 4,814 mod

    Hello,

    what system do you use, what os. Have you tried to install native access 2 as advices above? For some older os versions you might need an older na 2 version.

  • Vocalpoint
    Vocalpoint Member Posts: 4,020 Expert
    https://community.native-instruments.com/discussion/comment/217632#Comment_217632

    To be fair - we all had software that was relevant in 2013 - that is not relevant now.

    And unless you completely locked down a machine that had all its products authorized IN 2013 - meaning no changes whatsoever and no access the Internet whatsoever - there should be no logical reason it would not work as it did in 2013.

    But clearly something has changed if your products were working one minute and not the next.

    Only NI Support can assist on this one.

    VP

  • Mert_NI
    Mert_NI Customer Care Posts: 927 mod
    Answer ✓
    https://community.native-instruments.com/discussion/43572/why-are-all-of-my-komplete-products-in-demo-mode-now

    Hello GiveMeStein, Vocalpoint's answer looks correct and this can help you to solve this issue. To add on top of it, I checked your account and it seems like there is no Komplete 10 registered in your email address that you are currently using. The serial numbers and registrations will be located in your account instead of the storage, so this can also be one of the reason what is causing this issue(however installing the Native Access 2 will still be needed as Vocalpoint said and some of them will still not be compatible), if this is the case, I would kindly advise to reach out the support with your serial number(not here please), so our team can help you to find and merge your accounts to solve that.

    If this is the case, please create a support ticket or open a chat support using the link below:

    https://bit.ly/NI_support_NA

    So our team can help you further to solve that as soon as possible.

    I hope this helps☺️

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