Komplete Kontrol problem - Missing presets after installing Spitfire Olafur Arnalds CT (KBDSW-8046)

moai
moai Member Posts: 65 Member
edited March 27 in Komplete Kontrol

I’ve reported this issue multiple times, but so far I haven’t received a solution:

  • NI support closed my ticket without resolving the issue. EDIT: to be fair, the ticket was closed because I was redirected to Spitfire support, and it took some weeks until I had more information about the bug.
  • Spitfire redirected me back to NI.
  • I posted it here before, but NI hasn’t responded: Komplete - Instrument grouping error

Bug description

After installing Spitfire Audio’s Olafur Arnalds Composer Toolkit (OACT), all my other Spitfire Audio libraries disappear from the Brand category, leaving only OACT visible.
The missing libraries still appear in the main panel if I scroll manually or if I type "Spitfire" in the search bar, but they don’t show up under the "Spitfire Audio" category.

Troubleshooting steps tried

I’ve already tested the following:

  • Uninstalled and reinstalled OACT, the issue disappears when OACT is uninstalled but returns when reinstalled.
  • Tested on two different computers, the issue is present on both.
  • Restarted the Komplete Kontrol database.
  • Reinstalled Komplete Kontrol completely.

System details

  • Komplete Kontrol version: 3.4.0
  • Operating System: Windows 11
  • Reproduced on multiple devices

Request for help

  • Can someone who owns OACT and other Spitfire Audio libraries confirm if this issue happens to them?
  • Can NI investigate and provide a fix or workaround?

Video showcasing the issue

https://www.youtube.com/watch?v=iYbPC6nwTXU

Notice in the video that the presets of the library "BlankFor.ms - Tape Synths" appear if I select the Spitfire Audio brand category, which means the presets are loaded for all my Spitfire Audio libraries but the covers are not displayed.

I would appreciate any insights or support from NI/Spitfire.

Tagged:

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,251 admin
    Answer ✓

    @moai Your ticket was closed automatically because you didn't reply to my colleague, his last message was from February 14th, after a while with no answer, ticket is closed, then you can still get back for a couple of weeks, then it's definitely closed. There was no active closing. I understand that the last answer was not satisfactory for you and I imagine that's the reason for the silence.

    And I hadn't seen your initial post, we're trying to help as much as we can but we can't check every post. So I'm going to create a new request from this post and get in touch by email. We have a current beta version of Komplete Kontrol addressing an issue with missing NKS presets, I'm wondering if it's the same issue and if that version could fix your issue as well. Would you like to give this a try? I'm contacting you in the next minutes anyway.

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,251 admin
    Answer ✓

    @moai Your ticket was closed automatically because you didn't reply to my colleague, his last message was from February 14th, after a while with no answer, ticket is closed, then you can still get back for a couple of weeks, then it's definitely closed. There was no active closing. I understand that the last answer was not satisfactory for you and I imagine that's the reason for the silence.

    And I hadn't seen your initial post, we're trying to help as much as we can but we can't check every post. So I'm going to create a new request from this post and get in touch by email. We have a current beta version of Komplete Kontrol addressing an issue with missing NKS presets, I'm wondering if it's the same issue and if that version could fix your issue as well. Would you like to give this a try? I'm contacting you in the next minutes anyway.

  • moai
    moai Member Posts: 65 Member
    edited March 20

    Hello @Jeremy_NI,

    Thanks for your answer! The last response from your colleague advised me to contact Spitfire, which I did. However, they redirected me back to NI.

    Today I attempted to reply to my previous email thread with NI, but I received a message stating that my case had been closed. I also tried to open a new case, but I got a message saying the support system is currently being upgraded, preventing me from doing so. It took some time for me to respond because I had no new information to provide, apologies for that.

    I’d be happy to test the new beta version. I’ve been actively tracking this issue, along with the slow NKS preset loading. If there’s anything I can do to assist, I’d be glad to help 🙂

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,251 admin
    https://community.native-instruments.com/discussion/comment/217295#Comment_217295

    Yeah, sorry that your case fell into the cracks, not the best customer journey.

  • moai
    moai Member Posts: 65 Member

    Thanks Jeremy, your support is always appreciated!

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