How come my Guitar Rig 5 is in demo mode?

bcbrems_417 · March 11

I recently updated to Mac Catalina OSX 10.15.7?

3.1 GHz Quad-Core Intel Core i5

My account says I have "Guitar Rig 5 Factory Selection"

I have a serial # too but I don't have access to all the patches? they say "demo"

I would upgrade to have more settings but I want it to run stable on my system.

I can't use Native Access, because 10.15 is not supported (is what i read somewhere)

I'm not sure which version and where to download Native Access and or Full version of Guitar Rig 5. I tried, I really tried..

Bruce

PoorFellow · March 11

https://community.native-instruments.com/discussion/43282/how-come-my-guitar-rig-5-is-in-demo-mode

If you look at the page Compatibility of Native Instruments Products on macOS then there is download link for GR5 version 5.2.2 in section "macOS 10.13 (High Sierra)" but I think that that alas is not the newest version , to get the newest version then you will probably have to ask N.I. Native Access and Installation Support for a download link.

in case of download problems then try logging in into Google first, if that doesn't help then copy the download to own Google drive before the download.

The above ought to help you circumvent the download limit.

As for Demo then you can try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt product XML)then restart computer and log in again to see if that helps.

N.I. Native Access and Installation Support are also who you should contact if the Demo problem persists.

Native Access Legacy Installers for Older Operating Systems

In case that you need guidance contacting support : Please read : how to get support !

bcbrems_417 · March 12

I don't know.. I installed the GR5 5.2.2 and it did this.

So I'm stuck with GR 5.2.0 demo mode for now. any ideas?

can't a guy just a an email for tech support around these parts?

Screen Shot 2025-03-12 at 7.36.48 PM.png

Vocalpoint · 12:01AM

“Can’t a guy just email for tech support around these parts?”

Respectfully (and to recognize the NI technical support crew and the mods who tirelessly take care of business on the boards here) it is important to remember that both your OS and GR5 have been retired for years and are unsupported.

Your takeaway should be if Poorfellow is actually helping you - it should be considered a support bonus at this stage.

Your other option is to upgrade your OS and/or hardware and get with a supported product.

VP

How come my Guitar Rig 5 is in demo mode?

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