Any way to disable Ozone's "Help us improve your experience" popup?

PhantomGlass
PhantomGlass Member Posts: 5 Member
in Other Software & Hardware

Is there a way to permanently disable this?

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Best Answer

  • PoorFellow
    PoorFellow Moderator Posts: 5,995 mod
    edited February 10 Answer ✓
    https://community.native-instruments.com/discussion/comment/209148#Comment_209148

    I've disabled Send usage data but it still keeps showing that popup.

    You didn't tell if this was done inside the plugin , but if it was then try running DAW as an Administrator and then first turn on send usage data then exit all and then run DAW as an Administrator again and then turn of send usage data then exit all and then see if that helped .

    Else you could try the same as above using another plugin host to see if that makes any difference.

    Maybe it will not work , but it is not much trouble to try and maybe it could work, sometimes these things can be a little finicky. You could also try same operations using another iZotope Ozone plugin.

    image.png

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,833 mod

    Could you give us some context? Like what's your operating system, what DAW, what version of Ozone and when does this window shows up?

  • PhantomGlass
    PhantomGlass Member Posts: 5 Member

    Sure!

    Windows 10
    Reaper 7.33 (latest version and regular install, not Portable); SWS Extensions 2.14.0.3 (latest) installed
    Ozone Advanced 11.2.0
    Can't think of anything else version-related that could affect this.

    It seems like it shows up when I open an Ozone family plugin's UI for the first time that day. I was originally under the impression that it shows up when I open any Ozone family plugin's UI window the first time for that Reaper bootup.

    But turns out that it doesn't show up anymore even after I'd rebooted my computer. I think it's time-based, perhaps it resets in a day or something?

    In any case, is there a way to just disable the thing? In General Options, I've disabled Send usage data but it still keeps showing that popup.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,833 mod

    If you go to product portal > Click on the gear icon

    Screenshot 2025-02-06 at 9.12.21 AM.png

    Go to preferences, you can uncheck it under usage data there. In the plugin there is also a field for this the plugin, if you click on the gear icon and go under the general tab, make sure send usage data is unchecked there just for good measure.

    Screenshot 2025-02-06 at 9.13.15 AM.png
    Screenshot 2025-02-06 at 9.14.06 AM.png
  • PhantomGlass
    PhantomGlass Member Posts: 5 Member

    Unfortunately that doesn't help. It was already unticked, anyway. There is no way to just tell the plugins themselves to stop showing the dialog box?

  • PoorFellow
    PoorFellow Moderator Posts: 5,995 mod
    edited February 10 Answer ✓
    https://community.native-instruments.com/discussion/comment/209148#Comment_209148

    I've disabled Send usage data but it still keeps showing that popup.

    You didn't tell if this was done inside the plugin , but if it was then try running DAW as an Administrator and then first turn on send usage data then exit all and then run DAW as an Administrator again and then turn of send usage data then exit all and then see if that helped .

    Else you could try the same as above using another plugin host to see if that makes any difference.

    Maybe it will not work , but it is not much trouble to try and maybe it could work, sometimes these things can be a little finicky. You could also try same operations using another iZotope Ozone plugin.

    image.png
  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,833 mod

    @PhantomGlass I've contacted you by email regardig this issue and forwarded your case to an Izotope/Ozone specialist, they should get back to you as soon as possible.

  • PhantomGlass
    PhantomGlass Member Posts: 5 Member

    https://community.native-instruments.com/discussion/comment/210448#Comment_210448

    I opened Reaper as Administrator, and the box did not appear. I just closed Reaper and opened it again normally, and it didn't appear either. I'll let it be and try again tomorrow without Admin, see if it makes a difference now. Thanks for the idea!

    https://community.native-instruments.com/discussion/comment/210758#Comment_210758

    Thank you, that's very kind!

  • PoorFellow
    PoorFellow Moderator Posts: 5,995 mod
    edited February 13
    https://community.native-instruments.com/discussion/comment/210959#Comment_210959

    I opened Reaper as Administrator, and the box did not appear. I just closed Reaper and opened it again normally, and it didn't appear either. I'll let it be and try again tomorrow without Admin, see if it makes a difference now. Thanks for the idea!

    You are most welcome and thank you very much for the feedback 🙂 I hope that the 'fix' will stick. 😀

    @Jeremy_NI , apparently then my suggestion/idea above did have an impact on this issue 🙂

    (to which extend remains to be determined 👨‍💻)

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