serial number Traktot Duo

Avesta
Avesta Member Posts: 6 Newcomer
in Traktor Software & Hardware

Hello everyone,
I have been working with Traktor Duo on my old Mac Book Pro for years but my old laptop is totally dead. Now I can't find my serial number anywhere anymore, but I was able to get the file folder of Native instruments from the hard drive of my old laptop.

Does anyone know if I can find my serial number somewhere or reinstall Traktor from that old folder?

thank you.

Best Answer

Answers

  • lord-carlos
    lord-carlos Member Posts: 4,168 Expert

    It should be in your Native Instrument account. You should just install Native access on your new computer and you should be able to install it again. Keep in mind that traktor Pro 2 does not work on modern mac os any more.

  • Avesta
    Avesta Member Posts: 6 Newcomer

    thank you very much lord-carlos for your answer.
    I did that, but I couldn't see anywhere where I could reinstall it.
    I also cannot email my folder for you as an attachment because it is too large.

    It drives me crazy😅

  • lord-carlos
    lord-carlos Member Posts: 4,168 Expert

    What OS does your current laptop have?

    As I said, Traktor 2 will not work on modern mac os.

  • Avesta
    Avesta Member Posts: 6 Newcomer

    I understand that.

    My old MacBook was from 2010. But I'm wondering if I just need to upgrade with my serial number, which I can't find, or should I just buy a new one?

  • lord-carlos
    lord-carlos Member Posts: 4,168 Expert

    You just need to log in with your old account. You don't need your serial number.

    If you can't remember the old account you have to contact support.

  • PoorFellow
    PoorFellow Moderator Posts: 7,324 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/208432#Comment_208432

    If you have already registered the serial in Native Access using another account that you have no longer access to then you will have to ask Account Support Check this article "I Have No Access to My User Account".

    All such issues are handled exclusively by N.I. Account Support

    In case that you need guidance contacting support : Please read : how to get support !

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