I can't open Native Access

Muyu Cat
Muyu Cat Member Posts: 6 Newcomer
edited January 31 in Native Access
QQ图片20250131163916.png

How to solve this situation？

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  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,756 mod
    edited January 31
    https://community.native-instruments.com/discussion/41982/i-cant-open-native

    Hello,

    please run Native Access as an Administrator, otherwise, follow the steps from this article:

    https://support.native-instruments.com/hc/en-us/articles/13712583860125-Native-Access-Error-Please-grant-permission-to-Native-Access-to-install-dependencies

  • Muyu Cat
    Muyu Cat Member Posts: 6 Newcomer

    @Sunborn Thank you.But ,I still can't solve my problem. I got your step.But the result didn't change.

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,756 mod
    https://community.native-instruments.com/discussion/comment/207918#Comment_207918

    That's strange, it is rather a simple step….

    Did you opened Native Access as administrator?

    Native Access should be completely closed before you do that.

    Also make sure that you close the NTKDaemon service through your Task Manager (right-click —> End task).

    Clipboard_01-31-2025_01.png

    Then restart Native Access as administrator.

    If still you have no result, then please contact NI Support, here:

    https://support.native-instruments.com/hc/en-us/categories/360000053677-Native-Access

  • Muyu Cat
    Muyu Cat Member Posts: 6 Newcomer

    @Sunborn I can't find the file that named NTKDaemon!

    I delete it and download it again.But it didn't take effect.

  • Mert_NI
    Mert_NI Customer Care Posts: 933 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/207978#Comment_207978

    Hello Muyu Cat,

    If the issue perissts, can you please create a support ticket or open a chat support using the link below:

    https://bit.ly/NI_support_NA

    So our team can help you further with this case.

    I hope this helps☺️

  • YUKIKA
    YUKIKA Member Posts: 3 Newcomer
    7COLLEimMgb43vvzhGNTI2.png

    I also followed the official instructions, but I still can't open the latest update of Native Access. I have to go back to the previous generation to open it. It is really troublesome and disturbing.

  • Muyu Cat
    Muyu Cat Member Posts: 6 Newcomer

    @Mert_NI Thank you for your help.Actually,I tried it.Out of my expectation,I can't open the  website of NTK Daemon installer.

  • Muyu Cat
    Muyu Cat Member Posts: 6 Newcomer

    @YUKIKA What is the previous generation?

    https://community.native-instruments.com/discussion/comment/207983#Comment_207983
  • YUKIKA
    YUKIKA Member Posts: 3 Newcomer
    https://community.native-instruments.com/discussion/comment/207993#Comment_207993

    3.16.05
    3.16 can be opened normally, but 3.17 cannot be opened after installation. Reinstall 3.16 and it works normally
    It's very unfortunate that it will be automatically updated to 3.17. It's a disaster.

  • Muyu Cat
    Muyu Cat Member Posts: 6 Newcomer

    @YUKIKA Where can I download 3.16.I can only download the latest version.

    https://community.native-instruments.com/discussion/comment/208002#Comment_208002
  • PoorFellow
    PoorFellow Moderator Posts: 7,342 mod
    edited February 1
    https://community.native-instruments.com/discussion/comment/208198#Comment_208198

    If you have a problem with the version 3.17 then to see if that fix the problem :

    then try uninstalling both Native Access and the NTKDaemon

    then also use the N.I. reg tool to remove any remnants of bot Native Access and NTKDaemon

    then reboot PC

    download the latest version of Native Access for your OS and run and install it as an Admin

    Then also both run N.A. itself as an admin and give the Native Access ample time to load, especially first time it may take some extra time to load.

  • YUKIKA
    YUKIKA Member Posts: 3 Newcomer
    https://community.native-instruments.com/discussion/comment/208212#Comment_208212

    Hello.
    Thank you for your reply and suggestions.


    Although I agree with your idea and have thought about implementing it, there is a question that prevents me from agreeing and taking action.

    1. I downloaded a lot of ni products, which took me a lot of time. Reinstalling is a waste of time.
    2. 3.16 can be easily implemented and used, why should I waste my time with the hassle of updating 3.17?
      I am confused and puzzled about this mysterious update and why 3.16 installed without any problems and without wasting any of my time. Like you, I also spend money to support your products. That is a question I can ask. After all, for a problematic update - we even did everything we could to accommodate. It is not reasonable that you cannot get the temporarily stable version and are forced to update to 3.17 which cannot be opened.

    I just hope that the official will release the next stable version as soon as possible, or let me continue to use the previous stable version and will not let you update without knowing it.
    Sorry, I'm not targeting anyone, but I want a stable product, not a bomb.

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,756 mod
    https://community.native-instruments.com/discussion/comment/208348#Comment_208348

    "why should i waste my time updating to 3.17"

    First of all, for the obvious reason that you must update anything related to software, in general (unless only if your system does not support it):

    To get fixes, improvements and new features!

    Specifically in 3.17 you are missing the above:

    ADDED

    Added "Create a Support File" feature in Help menu to assist Customer Care
    Added feedback mechanism--Native Access will ask from time to time about your experience

    FIXED

    Fixed crashes at shutdown
    Fixed crash under specific conditions during downloads
    Fixed incorrect error message after failed update installation
    Fixed issue where product dependencies alert wasn't always being displayed
    Fixed progress bar not showing correctly after failed Kontakt install
    Fixed Add Serial dialog sometimes not correctly pre-filling serials
    Fixed issue where content directory detection did not work when a path was malformed
    Fixed issue where content version became desynchronized on disk
    Fixed accessibility issues
    Updated log locations
    Updated NTKDaemon application icon (old icon may temporarily be cached)

    REMOVED
    Removed the ability to customize VST2 locations on Windows

    __________________________________________________________________________

    Secondly, because 3.17 is working perfect for the 99% of users.
    In my case, in an older system than yours, Windows 10.

    This post is the only post in the entire forum who reported a problem with that version.

    But… the point is that your problem (and every similar problem) is not really related to Native Access.
    It is related to a bad habit from the past:

    Users are actually "guests" instead of admins, in their own system! 3 years here, i wrote it over a dozen times.
    To not have admin rights in your own system is a really bad, bad practice! And the one to be blamed for this stupidity, is of course Microsoft and its phobic policies and false warnings who only terrorize the average user.

    It's been over 6 years that everything is running smooth in my computer and never encountered the slightest problem with NI or any other software. For one simple reason. I have permanent admin rights on my own machine, as anyone should! The worst thing that might happen ever, is to restore Windows: Which is just 2-3 clicks and less than an hour of automated by the system, work. You just go for a short walk, and your system is back as it was before your mistake.

    So, there is literally nothing to be afraid of, instead, you are loosing a lot by not doing this. The very least to gain, is to avoid some really simple and silly problems such as this one ("Please grant permission" etc. etc. etc.). 🙏

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