Last sent a message on december 26th. Will I be expecting a month for a response?
@Swannti We're already in touch about this. I've tried to reach out by email. Please get back to me as soon as possible.
Hopefully not, support ought to get back to you soon , let's see what @Jeremy_NI has to say about it 🙂
I couldn't find any request in our sytem. Did you use the same email address as for the forum? Do you have a request number?
How did you contact us? Is it about an issue with registration, hardware or a Maschine software issue?
I have a "fresh" support ticket created Jan 6. I'll report back here on how long a response takes.
My issue is with a an order I placed on Jan 6 using a $99 voucher. My payment was a legit credit card that "failed" to authorize. The order did not go through and it disappeared from my order history in my NI account.
When I attempted to purchase the same item using PayPal as a payment method, my $99 voucher was no longer available as it had been "used" already.
I hope this gets resolved within a reasonable amount of time.
