S49 mk3 in Maschine
Answers
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It might be a bit more helpful if NI would be open about what "basic integration" with Maschine actually means in terms of exactly how that integration will benefit owners of Kontrol S series MK3 keyboards. With Maschine 3 due soon surely a more definitive explanation would be welcome?
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I agree, the shop won't refund me either. Now I'm trying to speak to someone at NI, and waiting on chat assistant. Even the store guy couldn't beleive what I was saying until I demonstrated on their gear in shop.
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Also both myself and shop have raised a ticket. I have used the online chat, told I will get an email, and still nothing.
When I use chat again, no reply at all. This is crazy, so many years I've been with NI, please don't let us down. It's unthinkable that your keyboard doesn't work with your DAW. That should be highlighted on every sell of that model.
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I was also left dumbfounded by the decision to drop support for Maschine in the new MK3 keyboards but saw this before purchasing one so wasn't left disappointed like yourself. NI have given their explanation of why they made this decision stating that according to their data analytics not enough customers used the earlier versions of the S series keyboards with Maschine. Personally, I'd like to see this data because I believe it was done for other reasons. If you're primarily a Maschine user I see no reason to invest in a MK3 keyboard, you'll get just the same user experience with any midi controller keyboard costing far less money.
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How right you were. Support asked if I wanted to wait on update rather than just tell me the features you would expect DONT work. Spent £30 to find the browse and automation buttons greyed out on their £585 most recent keyboard !!!!! Been with NI for over 10 years, and now I feel like it's time to leave a toxic girlfriend. Is it really this bad. No browse or automation ???? I'm forced to return my mk3, go back to maschine 2 and use my mk1 s49 instead. Insane.
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Any news on on the S49 MK3 Browse, automation, mixer view, undo, quantize, previous, next, and 4D encoder working in Maschine 2 or 3 ??
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We have this demo video. And the website also calls out "And there’s basic Kontrol MK3 keyboard integration with transport controls and on-keyboard display of Maschine modules and thousands of NKS partner plugins."
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Obviously I can't share proprietary usage data (this would also breach many regional data gathering and reporting rules).
But there's no other reason we would have made a decision as tough as this was, but for the simple fact that almost no one was using the functionality. Very few of our users owned both products, and if they did, fewer used them together.
Note that our usage data has a 95% opt in rate, so it's highly representative.
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Ignore, won't allow me to delete
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Wow, so i have been conned as you had no intention from start to add mk3 into the maschine eco system. I nearly took it back but was convinced to stick with it.
Surely it's not that deep to just add browse, automationand the 4d encoder ability in maschine. Madness
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This has been covered extensively for over a year - no one is trying to con anyone. In actual fact, we brought back the basic integration despite the investment cost, and at the expense of other features more users would use, purely to show something rather than nothing to the few (but very loud, and understandably disappointed) users who missed it. If it was widely used it would be first in line for extensive investment.
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I still have the emails, I was on the verge of a refund, but your staff said basic integration was coming. There was no official information on this, your response is actually rude and insulting. Also releasing a newer model of your keyboard that doesn't integrate with your latest or previous software is ridiculous. You have conned me because I recently purchased a keyboard that doesn't work as it should. No browse, automation or anything that would be deemed as normal. I have been with NI for so long now, I don't think I can continue any further based on maschine 3 and your hardware. What the hell happened ?
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Also are you expecting all your customers to be on your forums ????
I've been purchasing NI hardware since mk1 maschine!!
I only recently became active on here since finding out my brand new mk3 doesn't work as all previous models have.
Baffled, just like the store who sold it.
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Maybe that's the same reasoning behind after touch from your keyboards never being added in an update to Maschine despite many users asking for it?
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Basic integration may well have been added as an afterthought once it became clear it upset the few as you describe us but why on earth it was decided in the first place was a mistake. There has been enough users here in this forum left both perplexed and disappointed to suggest that it was not well received.
If hardly anyone misses the deep integration offered in your older keyboards then why go to the trouble to add basic integration now? It doesn't make any sense.
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