Access denied.

Onebk2
Onebk2 Member Posts: 1 Newcomer
in Native Access

The past two weeks have been incredibly frustrating. It started when I attempted to purchase the Traktor Pro 4 update but couldn’t, as the Native Instruments (NI) page kept refreshing every time I tried to buy the software. Then I tried logging in, but the same thing happened—the page kept refreshing. When I attempted to access Native Access, I encountered an error. I checked the Native Instruments site, where I found an article about a supposed fix. Unfortunately, it didn’t work. I tried logging in again, but the site said “Access Denied.” Thinking I might have forgotten my password after 17 years of using the product (just trying to add a bit of humor to my frustration), I used the “Forgot Password” option. However, no email link was sent to my address. Now, I’m completely stuck and unsure what to do.

Best Answer

  • PoorFellow
    PoorFellow Moderator Posts: 7,325 mod
    edited December 2024 Answer ✓
    https://community.native-instruments.com/discussion/40096/access-denied

    The Native Instruments (NI) page kept refreshing every time I tried to buy the software.

    This is usually a clear sign of using the wrong browser or a browser with the wrong settings or extensions. (or some kind of security software interfering ?)

    Since functionality or lack of same could be a browser issue then try another browser with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser , depending on what you do not usually use)

    I tried logging in again, but the site said “Access Denied.” Thinking I might have forgotten my password after 17 years of using the product (just trying to add a bit of humor to my frustration), I used the “Forgot Password” option. However, no email link was sent to my address. Now, I’m completely stuck and unsure what to do.

    Check this article "I Have No Access to My User Account" , use the account created for communicating with us here in the forum. In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    Also Quote Jeremy_NI : If you followed these steps but you have issues logging in to your account, then you should have found a dedicated typeform, that I will post here, just in case of you missed it: : Account Login & Password Support! , This has been tested and checked on various browsers and works for all our customers that get in touch every day.

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 7,325 mod
    edited December 2024 Answer ✓
    https://community.native-instruments.com/discussion/40096/access-denied

    The Native Instruments (NI) page kept refreshing every time I tried to buy the software.

    This is usually a clear sign of using the wrong browser or a browser with the wrong settings or extensions. (or some kind of security software interfering ?)

    Since functionality or lack of same could be a browser issue then try another browser with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser , depending on what you do not usually use)

    I tried logging in again, but the site said “Access Denied.” Thinking I might have forgotten my password after 17 years of using the product (just trying to add a bit of humor to my frustration), I used the “Forgot Password” option. However, no email link was sent to my address. Now, I’m completely stuck and unsure what to do.

    Check this article "I Have No Access to My User Account" , use the account created for communicating with us here in the forum. In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    Also Quote Jeremy_NI : If you followed these steps but you have issues logging in to your account, then you should have found a dedicated typeform, that I will post here, just in case of you missed it: : Account Login & Password Support! , This has been tested and checked on various browsers and works for all our customers that get in touch every day.

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