I paid by paypal，the order has created，but I can't view the traktor pro 3 in my product and native acess，can't download ， why this problem，I am in a hurry.
thanks
Hello,
have you checked your mail inbox?
yes ， I checked My mail，There are two letters, the first one says this is not a confirmation letter, the second one reads as follows：
Hello N/A,
Thank you for contacting Native Instruments.
Your request (********) has been received and is being reviewed by our support staff.
Also check our extensive Knowledge Base for answers to common questions about NATIVE INSTRUMENTS products:
http://www.native-instruments.com/knowledge
To add additional comments, please reply to this email.
Best regards,
NATIVE INSTRUMENTS Customer Service
I'm not sure if this is an order confirmation email，I Bought it 4 days ，but nothing happened ，still can't download.😭
This mail looks to me like an answer to a support request, but you just ordered something, that really doesn't make sense to me. Or do you made a request asking where your order got stuck? Today is holiday in germany, so i guess tomorrow someone from native will help you.
Looks like the order is not processed because the OP made a purchase on a wrong website. The order is now refunded and the OP needs to order again from a website that matches their location. For any questions about your order, please contact our support team directly: https://bit.ly/n1orders
