Why I buy my traktor pro 3 update,but nothing happen?

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ivvvvvy
ivvvvvy Member Posts: 3 Member
edited June 2022 in Traktor Software & Hardware

I paid by paypal，the order has created，but I can't view the traktor pro 3 in my product and native acess，can't download ， why this problem，I am in a hurry.

thanks

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  • Uwe303
    Uwe303 Moderator Posts: 4,838 mod

    Hello,

    have you checked your mail inbox?

  • ivvvvvy
    ivvvvvy Member Posts: 3 Member
    https://community.native-instruments.com/discussion/comment/19703#Comment_19703

    yes ， I checked My mail，There are two letters, the first one says this is not a confirmation letter, the second one reads as follows：

    Hello N/A,

    Thank you for contacting Native Instruments.

    Your request (********) has been received and is being reviewed by our support staff.

    Also check our extensive Knowledge Base for answers to common questions about NATIVE INSTRUMENTS products:

    http://www.native-instruments.com/knowledge

    To add additional comments, please reply to this email.

    Best regards,

    NATIVE INSTRUMENTS Customer Service

    I'm not sure if this is an order confirmation email，I Bought it 4 days ，but nothing happened ，still can't download.😭

  • Uwe303
    Uwe303 Moderator Posts: 4,838 mod
    https://community.native-instruments.com/discussion/comment/19752#Comment_19752

    This mail looks to me like an answer to a support request, but you just ordered something, that really doesn't make sense to me. Or do you made a request asking where your order got stuck? Today is holiday in germany, so i guess tomorrow someone from native will help you.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,986 admin

    Looks like the order is not processed because the OP made a purchase on a wrong website. The order is now refunded and the OP needs to order again from a website that matches their location. For any questions about your order, please contact our support team directly: https://bit.ly/n1orders

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