What do I need to do to get rx11 advanced software and serial number I paid for on 11/18/24?

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Steveb
Steveb Member Posts: 2 Newcomer
in Other Software & Hardware

  • It seems when Native Instruments took over iZotope, things DID NOT get better.
  • I bought RX11 Advanced 11 DAYS AGO on November 18, 2024. 
  •  I downloaded Product Portal and installed it.
  • Product Portal DID NOT WORK!
  • I have now contacted Your Customer Service about six times.
  • I have requested the serial number and the software EVERY TIME.
  • Customer Service KEEPS ASKING FOR THE SAME INFORMATION I HAVE ALREADY SEND. I DO NOT HAVE THE SERIAL NUMBER...THE PRODUCT PORTAL DIDN'T GIVE ME ONE, AND IT HAS NOT BEEN SENT TO ME, and it did not download the software either!!
  • I want iZotope/Native Instruments to SEND ME THE SOFTWARE FOR RX11 ADVANCED AND THE SERIAL NUMBER THE PRODUCT PORTAL DID NOT GIVE ME.
  • Has anyone else had the same problem?
  • How do I get them to verify my purchase and send me the software and serial number?
  • Perhaps I should cut and paste all emails about this issue… any thoughts?
  • Steve🤔 😒 🙄 😫
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Answers

  • Vocalpoint
    Vocalpoint Member Posts: 4,033 Expert

    All my serials - including RX 11 Advanced are always listed in my Izotope account.

    Never in my NI account. Never in an email and and never in Native Access.

    And Product Portal does not expose serial numbers. It uses your "registered" products (WITHIN your Izotope account) to authorize them on your device.

    Have you tried looking there?

    VP

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