- Can someone tell me how to submit a trouble ticket?
- I am experiencing the same issue as a few others with my S61 Mk2 keyboard. Everything functions as it should, and perfectly, except that it "freezes" every time I press the "SETUP" button. After that, it remains on the "SETUP" screen (see attachment); the keys will continue to provide note data to Logic (and KK), but no other buttons will work, and cannot escape the "SETUP" screen.
- I have read all of the remedies on this forum for this issue, and have executed them all - or they have not been applicable.
- I've tried to submit a trouble ticket, but I cannot find the correct place on NI's support website. There is a chat support; I have been on for about 1-1/2 hours, waiting for an agent. While I'm more than happy to wait my turn, the number of people in the queue ahead of me keeps INcreasing - I was down to two people in front of me, then 6, then 8, then 7, then 8, etc.
- Don't need instant support, a standard trouble ticket/email would be great.
Can anyone assist? Thank you!