Maschine 3 - Not available for download (2)
Best Answer
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Hey everyone, a few things because there could be several reasons for the Maschine 3 software not to show.
- System requirements: Maschine 3 requires MacOS 13 as a minimum.
- The activation requires that your previous Maschine 2 software or Maschine 2 essential software were already registered.
- For Maschine Plus owners, the license didn't qualify, that was a mistake and this has now been fixed, you should be able to refresh Native Access and try again.
- It could also be slow deployment, in this case try a few minutes later.
If you're not covered by these cases please get in touch with our support here: https://bit.ly/NI_support_NA
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Answers
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I purchased the Maschine 3.0 upgrade. I've installed Maschine Central. Am I waiting on another software/ serial to be sent to me to install? I can't launch Maschine 3.0. I see no indication of a Maschine 3.0 on my PC. What to do from here. Thanks!
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I merged the two threads since its the same issue, for some people it takes a bit for the license to show up, for example:
Keep trying every hour or so I guess..
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Can you please verify: Is it two separate downloads? One is Maschine Central and one is Maschine 3.0? Is that correct??
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Should be, Maschine Central seems like an Expansion or Library like any other, while MAS-V3 is the actual software/plugin.
I don't have mine yet to 100% confirm, but 99.99% sure. Lets wait and see if someone else can confirm.
Also search here and see if anything "Maschine 3" is listed under "unregistered" :
https://www.native-instruments.com/en/my-account/my-products-serials-downloads/
If it is put the serial in NA2.0 -
For me, on current Mac OS, through Native Access, I show 2 separate downloads:
Also, the behavior of Maschine Central in Maschine 3 is that of an Expansion or previous Maschine Library. I do NOT see a Maschine 3 Library but can access all previous Maschine Libraries.
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Thank you. I finally understand what's going on. It's a major delay in the issuing of the serials/ granting of the software. It will probably populate tonight or tomorrow. What a convoluted process to navigate. They really need to eliminate all this bloat and simplify their programs. I really wish I had gone another route, but I'm pretty invested at this point. Not happy with the customer support at all.
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DOESN'T WORK! I PURCHASED THE UPDATE INSTALLED IT, AND NOW IT SHOWS ITS RUNNING AS A DEMO. WHAT DID I JUST SPEND $99 FOR JUST TO GET A DEMO VERSION??? DISAPPOINTING NI I NEED THIS FIXED ASAP!
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I put the serial in and it said something about not having the base bundle installed, which is crazy.
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@Dvox said:
Thank you. I finally understand what's going on. It's a major delay in the issuing of the serials/ granting of the software. It will probably populate tonight or tomorrow.
Yes, most likely backend issues on NI's side. Im sure tomorrow @Jeremy_NI will have news about the problems. NI usually fixes such issues rather fast… thankfully they didn't release this on a Friday or it would be caos.
Caps lock aint gonna help.. I undertand that buying something new and having to wait while excited is a bummer tho!
From your profile it says you got an M+, is the M+ even a qualifiable base product for V2 to V3 upgrade if v3 doesn't work on the M+ yet? Honestly I don't know.
I have a bunch of Maschine licenses (Studio, Mk3, M+) and for whatever reason it's detecting my lowest one, the Mikro. My account is a bit atypical so not sure his proves anything.
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Maschine 3.0 shouldn't be an issue for the Plus if I'm using it as a controller. Maschine 3.0 is about the software and so I should have no issue updating it. I qualified for the bundle update price, so I also shouldn't have an issue with not having the base bundle, either. I'm just confused at this point.
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Oh, right… If where for me it says Mikro Mk3 for you said M+ then it's the servers/backend that checks for what qualifies for what that is bugged. We will know tomorrow.
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I'm having the same issue. Spent way too much time trying to get it to work today, but since others are having the same issue, I guess it's widespread and will get corrected soon. They are already starting off on a bad foot though.
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i have the same problem with an MK3, i have the purchase confirmation, the serial, but i can't get maschine in native access...it's a bad start !!!( on osx )
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Good morning everyone, there is indeed an issue with some of the serials. It seems that for some the Maschine Central is missing and for others, the Maschine 3 software is the one missing. Customer care is on it. Will update this thread as soon as we get more information.
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