Native Access "Download failed"?

MyStudioOne · 2022-11-03T13:57:12+00:00

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Hi All,

Since installing the new improved Native Access I am having ongoing issues with a "Download Failed" message, most recently with the latest KK update. But Block Primes has been like this since the Native Access major update. Why would KK update not download (tried for several days now)? (Windows 11 user)

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Native Access 2

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MyStudioOne

Turns out it was the content installation location that had to be changed. I don't know WHY since they were installed there originally. Maybe some kind of folder permissions issue caused by a windows update or something like that. Resolved at any rate...

DarrenMcMS

I fixed this by using the sfc /scannow command in the cmd prompt (run as administrator).

All comments

Mark Oxley

Same issue trying to install the newest kontakt factory library 2. Sometimes I get an error downloading and if it does download without an error it will hang during installation and not complete successfully no matter how long I wait. I had the same issue with Noire but after many attempts it installed.

MyStudioOne

So are your libraries installed on a drive different from your OS and if so, did you try to install the content for just that library on your C: drive?

Mr Producer

If you keep having a failed download with permission set as it should be. This is what I did to resolve those issues.

the path is correct, but whatever changed they made with this update (NI 3.1.0 Dark ver) it will try to put the install the download on the wrong path.

manually go to the path and find “blank” instrument. For me it was the “Kontact factory library” that kept failing.

i went to browse path (click the library download path) - searched “Kontakt factory library” - look for the .nicnt file - click it and you’re done.

however, if the file isn’t there… which the first time around for me - it wasn’t. So inhad to erase folder and redownload it.

second time around that .nicnt was there I clicked that folder / path and it instantly installed.

im finally finished and up and running.

hope it helps.

aw512

I'm trying to install Kontakt 7 but keep getting the same "Download Failed" error message

remedydub

This was never solved huh? Lame AF

tedblight

Having the same issue on my M1 Mac mini.

Using NI Access 3.2.2 and done all the help tips listed on the NI website.

Took me over a week to download and still have 16 instruments which fail over and over again. As people say above, seems to be the larger downloads - 20gb+

I'm starting to think it's a server issue at the NI end.

Grrrrrrr

Shockwave199

https://community.native-instruments.com/discussion/comment/61473#Comment_61473

Since my C drive is too full to take a 52gb library I changed the content folder to another drive I have in line. I'm hoping just changing the content folder to anywhere else and not just the C drive is the issue. Thus far I've only been changing the download folder location but that hasn't worked. Hoping this approach works. I'll report back.

Shockwave199

Well, Jaeger managed to download successfully in NA today. Not sure why. I did try a few things but I have no idea if that helped or it was just the luck of the day.

But...now it's been installing for about 1.5 hours. Not sure if it's hung or not. Do some large libraries take a super long time to install? It hasn't thrown an error yet. Just still installing. The ISO file is still open as a virtual DVD drive without issue. It looks like everything has been placed in the content folder. The size of the folder isn't changing. Not sure what the deal is. Any advice?

Shockwave199

Well install did hang but for the heck of it I pointed the library to the content folder and it said it's installed. Opened kontakt in my daw and it's there and ready to use. When I open NA it's still stuck on installing but in fact it's installed. Weird...but...working anyway. Shrug.

Anthropomorphic

I'm also unable to install and get download failed for most of the complete ultimate libraries. Does anyone know if we could manually download the iso files from somewhere?

Shockwave199

https://community.native-instruments.com/discussion/comment/61943#Comment_61943

Everything but my individual trumpet patches is ok. But missing the individual trumpet patches. Anyone know how to resolve?

gagsmedia

Native Access 2 is also stating Download Failed 3.5.2

Download directory is C drive

Halogen Sky

Nope, All the previous NA does is try to grab the latest update from website. I have hundreds of dollars of instruments that are lost. Is this a professional software? Do they offer any gig insurance?

woodsdenis

Same issue here Mac 14.7.4 Native Access 3.17. All downloads failing with no explanation, have tried all the "remedies". Cmon NI fix this!!! Previous NA worked fine so bug is in latest release.

MannyX

Why is this bug still happening after all of this time? I'm also experiencing the same thing. Any resolutions on this?? I'm on OS 15.5

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