Updates stuck on 1 minute

MOF1960
MOF1960 Member Posts: 2 Newcomer
edited October 16 in Native Access

Updates are stuck on 1 minute, I'm having to uninstall then re-install to sort the problem. Also when I update on another Mac the update insists on re-loading all the samples which takes hours in some cases.

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  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    https://community.native-instruments.com/discussion/37363/updates-stuck-on-1-minute

    Hello MOF1960, sorry for the issue.

    Please quit / force quit Native Access and restart your computer.

    If the issue persists, can you please let us know which product are you having this issue with so we can help you further to solve that.

    I hope this helps☺️

  • MOF1960
    MOF1960 Member Posts: 2 Newcomer

    Thank you for your reply Mert_NI.

    Currently I'm trying to load Session Horns Pro which shows 'Less than a minute remaining' in the Updates page for quite some time and has now jumped to 20 minutes. When I click on that text it takes me to the Downloads page where it shows 4.42GB of 30.11GB and 26 minutes remaining. The progress was stuck at 4.32GB for a long time and then jumped to 8.59GB and seemed stuck again then jumped to 25.85GB for quite some time and has now jumped to 30.11GB in a much longer time frame than indicated, then likewise for the last 1.1 GB that was supposed to take less than a minute. Maybe I didn't give it enough time previously but this sudden jumping in downloads figures seems strange.

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/184698#Comment_184698

    Hello MOF1960, can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that as soon as possible.

    I hope this helps☺️

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