Issues on setting up Kontrol mk3 & Yamaha FC3a

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Comments

  • Frantz
    Frantz Member Posts: 24 Member

    I agree with @millerme37. I understand that NI is a large company with numerous priorities. However, they listed the FC3a as a recommended model for the MK2 and then failed to consider the impact or their recommendation when creating the MK3. Now, you're essentially asking your loyal customers to purchase a new pedal, which doesn't sit well. Alternatively, we can continue to wait patiently with no end in sight while we find workarounds. Given your company's size and resources, it should be possible to allocate a developer for a short period to resolve this issue. If NI is not going to address the problem, it would be better to communicate that directly instead of leaving customers in limbo while they cannot fully enjoy their expensive purchase. @Jeremy_NI or @Matthew_NI, please provide some insight into what we can expect and when.

  • DJX
    DJX Member Posts: 4 Member

    Any updates on this situation? Did this get fixed with the last firmware update?

  • Frantz
    Frantz Member Posts: 24 Member
    https://community.native-instruments.com/discussion/comment/179454#Comment_179454

    I wouldn't hold your breath. Your message reminded me of my frustration with NI for essentially ghosting their customers. I hope I'm wrong, but I will ask @Jeremy_NI or @Matthew_NI to weigh in again.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod

    Unfortunately it is still in the backlog. Sorry about this.

  • Frantz
    Frantz Member Posts: 24 Member
    https://community.native-instruments.com/discussion/comment/181699#Comment_181699

    I know it's not your fault, but that's a disappointing update. At this rate, the issue will be addressed with the mk4…

  • Lone-Lee in Germany
    Lone-Lee in Germany Member Posts: 3 Newcomer

    Dear friends,

    i am new with the komplete kontrol s-series but was so confused about the pedal issue, so that i returned my first pedal with polarization switch into the Yamaha fc3a. Never thought that this issue is that big. Everywhere it's said that simple connection is enough to get everything to work, but obviously that was not the case. After several nights of research i found this thread and tried the procedure mentioned by WEM with calibrating the pedal in countinous mode, then change CC back to 64. After doing that my instruments were on sustain countinously no matter what i was doing on my pedal. So i switched back from "countinous" to "switch", closed all applications on my computer, switched everything off and started everything new.

    In this situation i switched on my keyboard and opened komplete kontrol app.
    Somehow everything was working perfectly now. Really weird…

    I suggest that if someone still has this problem: Try to play around with switching between "switch" and "continous", calibrating this way or the other or both in row. Turn CC back to 64 on page 2/3 and 3/3.

    When instruments are on sustain without using pedal, close Komplete Kontrol application, restart Your equipment and see how it works.

    Still waiting for official statement on this issue from NI…

  • Lone-Lee in Germany
    Lone-Lee in Germany Member Posts: 3 Newcomer
    https://community.native-instruments.com/discussion/comment/201321#Comment_201321

    Another thought: I had the feeling, that the pedal had to learn prior to usage, what its function is. Can it be that some pedals have to be conditioned/taught/calibrated before they can be used as a simple sustain pedal?

    I am a little bit annoyed that nearly nowhere this issue is discussed. Not on Youtube, not on google, not on NI-webpage and even not within NI manuals this possible problem and solution is mentioned.

  • WEM
    WEM Member Posts: 17 Member
    edited January 1

    Hello,

    You can eighter run the pedal in On/Off mode or for continues mode you need to build an adapter that swaps tip and shaft of the stereo plug. I‘m not aware of any other solution for this issue as of now.

    (Refer my posts on the first page of this thread)

    Br
    Werner

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