I've been having trouble with my KK S25 MK1 keyboard, despite taking very good care of it. Physically, it's almost like new, but when I connect it to my PC, I get a message saying that the device is not recognized. It doesn't even consider it as any kind of MIDI device, it just doesn't recognize it at all (see image below).
I've already checked the official page from last year which states that the software is no longer updated to support the MK1 generation and that I should stay on version 2.9.6 or lower, which I've done. Despite this, the problem persists. I also tried with a different MIDI cable and tried all the USB ports on my PC.
I'm wondering if this could be due to recent Windows 11 updates that may no longer be compatible with the Komplete Kontrol MK1 hardware or software?