Using Komplete Kontrol causing my DAW (Reaper) to freeze every 5 minutes

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Answers

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,779 mod
    https://community.native-instruments.com/discussion/comment/141632#Comment_141632

    I can't reproduce this on my M1 Max MacStudio

  • Erwinew
    Erwinew Member Posts: 69 Member

    I'm curious, did you use latest REAPER 7.19 and Komplete Kontrol v3.3.2? Some presets works without issues. Also some Arturia plugin presets crashes REAPER and it is not clear which presets are affected. Analog Dreams preset 1984 is a 100% reproducible testcase as shown as screen capture in this thread / Youtube / other forums at least on Windows. We tried this on multiple different computers and multiple customers reported the same bug.

    Note: A bug with similar behavior was located in Kontakt 7 and was fixed within a few weeks after product launch, but could not be fixed for Komplete Kontrol yet.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,779 mod
    edited August 11

    Yeah can't reproduce with that patch at least, will try some Arturia synths but it's possible it just a Windows issue

    Which Arturia presets cause crashes?

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,779 mod
    edited August 11
    https://community.native-instruments.com/discussion/comment/141073#Comment_141073

    Just on this point about 'run as.." - I can see it and am on Reaper 7. Was it removed from the Win builds?

    Haven't needed it so far though

  • Erwinew
    Erwinew Member Posts: 69 Member
    edited August 11

    The FX "Run as" option is still available in REAPER 7, but could not find it in that post.

    The FX "Run as" option has several unpleasant artifacts:

    • The window opens minimized with only the close button visible.
    • The VU meters are slowly updated and overall performance slows down.
    • Performance impact on other effects on the same track.

    That's the reason why it makes Komplete Kontrol not useful in REAPER.

    Arturia's Uno-V 6 also crashes in Komplete Kontrol.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,779 mod
    edited August 11

    Ok well so far I've not needed it anyway

    Tried every Arturia plugin (I have everything from them) loading multiple patches pretty much randomly but also tried loading several consecutively fast - only one that caused a crash for me was Minifreak, once, but that was only after loading multiple patches in all the preceding plugins first (alphabetically) and I couldn't reproduce it so could be a fluke or could just have easily happened in any host. It certainly is not flakey for me in Reaper with Arturia plugins (including the Juno) but I know it is different for some others, maybe again Windows is a factor, or it could be other things like graphics cards? If you can find a specific Arturia patch that reproducibly brings it down let me know and I will try that too.

  • Erwinew
    Erwinew Member Posts: 69 Member

    This is another reproducible testcase:

    https://giphy.com/embed/sGsRYJUaOR3MmxUHZr

    We were able to reproduce it on multiple Windows computer, including in VirtualBox.

    Note: The bug is already confirmed by NI.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,779 mod
    edited August 11

    OK so load KK, load 2 OSC Bass, set LFO to sync, move Rate slider, close window?

    That doesn't cause a freeze or crash for me - again maybe that is suggesting this is more of a Windows issue?

    Still useful information to narrow it down to specific situations.

  • Erwinew
    Erwinew Member Posts: 69 Member
    edited August 11

    OK so load KK, load 2 OSC Bass, set LFO to sync, move Rate slider, close window?

    Yes, that's the sequence to quickly reproduce it.

    The same behavior occurred with an initial version of Kontakt 7, but is already solved in the meantime.

    I've no idea how to investigate this further: KK VST3 plugin is deployed as a binary, so there is no way to debug it and is fully in the hands of NI.

    Any other NI or 3rd party plugin works fine. I've a huge collection of VST3 plugins and all of them works, except Komplete Kontrol v3.2.1 and v3.3.2.

    This bug is blocking my music production with KK as the project changes are lost when REAPER crashes.

  • Erwinew
    Erwinew Member Posts: 69 Member

    @Matthew_NI You wrote in a private conversation:

    Team #1 would be the team to work on KBSW-7859 as part of KK3. They will likely not have time to work on a LOW such as this until Maschine 3 software has launched (currently slated for September).

    Machine 3 has been released. Can you confirm that this bug gets attention by team #1 now?

    I'm interested in Komplete 15 Collectors Edition, but I will not further invest in NI products until Komplete Kontrol works stable. Secondly, a list of supported DAW's for the Komplete 15 product is still not mentioned anywhere.

  • Vocalpoint
    Vocalpoint Member Posts: 2,304 Expert
    https://community.native-instruments.com/discussion/comment/177703#Comment_177703

    Where are you seeing that Maschine 3 is released?

    VP

  • Erwinew
    Erwinew Member Posts: 69 Member
    edited September 13

    What's new in Machine Mk3

  • Vocalpoint
    Vocalpoint Member Posts: 2,304 Expert
    edited September 13
    https://community.native-instruments.com/discussion/comment/177707#Comment_177707

    That product was out in October 2017.

    In your PM I am guessing Matthew is talking about the new Maschine 3 software.

    Which is far from being out yet.

    VP

  • Erwinew
    Erwinew Member Posts: 69 Member

    Hmm, I do not own a Machine, so Mk3 is not the same as software…

    Which is far from being out yet.

    How do you know this? You're not listed as NI employee or support. If you're right, then there is probably no vision for a fix in Komplete Kontrol 3 this year 2024… Already waiting 10 months now for a fix in Komplete Kontrol 3 with zero progress. NI did not even analyze this...

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,404 mod

    Maschine 3 software is not released.

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