How do I get my 3rd party programs?

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dujuarez
dujuarez Member Posts: 18 Member
in Other Software & Hardware

Under my product is a 3rd party application I want to download. You can't download it but you can send a request to download. The problem is that code/registration number is not accepted. The worst part is that there is no longer tech support and you can't create a ticket anymore.

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  • mykejb
    mykejb Moderator Posts: 2,609 mod

    Which application are you trying to download, and which product was it included with ?

  • dujuarez
    dujuarez Member Posts: 18 Member
    edited September 2024

    Here is a screenshot.

  • mykejb
    mykejb Moderator Posts: 2,609 mod

    I've removed the screenshot - generally not a good idea to post serial numbers on a public forum.

    I'd have though you'd download from Native Access, but I'm not that familiar with Soundiron products. @Mert_NI might be able to help, or possibly contact support at Soundiron?

  • dujuarez
    dujuarez Member Posts: 18 Member

    Thanks for your help. I'll try both.

    David

  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod
    Answer ✓
    https://community.native-instruments.com/discussion/35666/how-do-i-get-my-3rd-party-programs

    Hello David, if you are seeing "Locate" besides the 3rd Party Library, this means this can't be installed from Native Access but you will need to contact the Soundiron to install this library.

    Can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    providing your screenshot in private so our team can help you further on this subject☺️

  • dujuarez
    dujuarez Member Posts: 18 Member

    I finally got it working. Thank you everyone for your help.

    David

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