How do I get my 3rd party programs?

dujuarez · 2024-09-07T10:12:26+00:00

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Under my product is a 3rd party application I want to download. You can't download it but you can send a request to download. The problem is that code/registration number is not accepted. The worst part is that there is no longer tech support and you can't create a ticket anymore.

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Mert_NI

https://community.native-instruments.com/discussion/35666/how-do-i-get-my-3rd-party-programs

Hello David, if you are seeing "Locate" besides the 3rd Party Library, this means this can't be installed from Native Access but you will need to contact the Soundiron to install this library.

Can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

providing your screenshot in private so our team can help you further on this subject☺️

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mykejb

Which application are you trying to download, and which product was it included with ?

dujuarez

Here is a screenshot.

mykejb

I've removed the screenshot - generally not a good idea to post serial numbers on a public forum.

I'd have though you'd download from Native Access, but I'm not that familiar with Soundiron products. @Mert_NI might be able to help, or possibly contact support at Soundiron?

dujuarez

Thanks for your help. I'll try both.

David

Mert_NI

https://community.native-instruments.com/discussion/35666/how-do-i-get-my-3rd-party-programs

Hello David, if you are seeing "Locate" besides the 3rd Party Library, this means this can't be installed from Native Access but you will need to contact the Soundiron to install this library.

Can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

providing your screenshot in private so our team can help you further on this subject☺️

dujuarez

I finally got it working. Thank you everyone for your help.

David

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