Which software comes with KK MK1 if I sell it?

slinksta007 · August 22

Hi there, about to sell my beloved Komplete Kontrol s49 MK1 keyboard.
not sure what software came with it and wondering if anybody knows where I can find exactly what software instruments and plug ins (perhaps a list somewhere?) of what will go with it to the buyer (as he’s asking).

Also will I still get to keep access to all the plugs and inst software that came with it? Or will I lose access to this? I have also ultimate 10 from way back and a whole host of other things I’ve picked up along the way through promos or purchases.
Will I lose access to any of this when I sell/swap over to new guy?
I’m very cautious as I’m in the final stages of a remix for a label and don’t want to lose access to anything.
joey :)

slinksta007 · August 24

https://community.native-instruments.com/discussion/comment/173903#Comment_173903

Hey guys. I setup a ticket and this is the answer I got :)

Bob @ NI (Native Instruments)

Aug 23, 2024, 10:58 GMT+2

The buyer will get the same software supplements that you did with your S49

We recently updated our license system. The software supplements of the hardware will remain valid in your account.

We only transfer the hardware serial of the product and the next user will get new software serials once transferred.

Please let us know if you have any further questions or issues and we would be happy to help!

Best regards,
Bob @ NI

Jeremy_NI · August 22

After checking, the mk1 keyboards did not come with other serials automatically.

With older MK1 products the software supplements came with a cd/dvd and their serial was on the box. I couldn't find the software serial so you may have not registered the serials. If you still have the cd/dvd youcan send it to the new owner and they can register those legacy sofware to then update to something more recent.

Kubrak · August 22

KK S-series MK1 was bundled with Komplete Select (maybe even Komplete Selection). The version IMHO depended on time when HW has been registered. Or licence for SW came on individual leaflet and had to be registered separately.

So, Komplete Select or Komplete Selection. Which version? It depends. Look at your NI account what you have… And, what plugins it contains? Tell me what version you have and I will find the list.

But, new owner might receive newer version than you have. The current one. In that case it might be better to wait few weeks with sale as IMHO version 15 is comming…

And, if sale touches your licences? Probably not, but better ask NI Support! NI has changed its licence policy concerning bundled SW. In past licences were removed from seller's account and added to new owner. Few years ago, it has changed and bundled SW stay on seller's account and buyer gets new and current licences. But that rule exclude certain older HW, but NI never specified which one.

IMHO, bundled SW will stay at your account, but check it at NI Support, to be sure…..

Jeremy_NI · August 22

@Kubrak FYI I checked the account and the SW serial is not registered. The buyer will not get software automatically when registering the hardware serial. It is different than for MK2 or MK3 keyboards or for Maschine controllers.

Kubrak · August 22

OK. So, it is the case with bundled SW Licence number on card as it used to be in past….

So, @slinksta007, you should have a card with Komplete Select (Selection) somewhere and Jeremy_NI has checked that you have not registered it.

My guess is, you would transfer HW licence to new user and pass him also licence number of Komplete Select/Selection that you have not used at all.

Still better to ask NI Support as NI might refuse to transfer HW if you do not also transfer bundled SW. At least they did it in past.

Your case is sort of uncommon.

slinksta007 · August 22

ok guys.
so I scoured my studio and storage space under stairs and for the life of me can’t find a serial strip of paper for registering komplete select :(

It’s not in the KKs49mk 1 box or the komplete ultimate 10 cross grade box :(

I have a feeling when I registered the HW then I had access to the komplete select, then bought and paid for th cross grade to ultimate 10.

The ultimate cross grade I bought was thw 500GB SSD HD that came with the software in it and that’s been wiped clean and used as a mobile storage device for sometime (now they just have native access).

so I guess it’s either they pay for komplete select after they buy my KB or perhaps it might be free for them after i have transferred the serial of the KB from me to them?

Hope I do t lose any software as I’m in the middle of a remix, and contemplating not selling and transferring until project is done and sent off for mastering for the label.

Joey :)

slinksta007 · August 23

I’m pretty sure once they transfer licence over to their account they can download komplete start via native access 2 to get going with the unit providing they roll back v3 of komplete kontrol to v2.9.6 :)

https://www.native-instruments.com/en/products/komplete/bundles/komplete-start/

LostInFoundation · August 23

Attention: one thing you said makes the thing even more “delicate”:

If all of your software is based on the first license you received (the Select you received with the MK1 or the one for the keyboard itself) because you used it to have discounts when you bought the crossgrade for Komplete 10, selling it could cause problems, since the base product for all the subsequent licenses could be removed from your account.

Follow Kubrak’s suggestion to have a direct answer from NI support itself (open a ticket and explain all the situation in details.

Be aware that also in the case of a positive answer things could not be straightforward: NI support lately is nowhere close to being from the side of consumers.

I just had a personal case lately where I wrote to support because I was waiting to use a voucher for 12 expansions they provided me after registering a Maschine+ (since I already owned all of them, I wanted to wait for some new ones to come out).

The guy in the chat told me not to worry and that in case the voucher would not work they would provide me with a new one (I also kept some screenshots of the conversation as “insurance”)

Well…guess what? When the time came and I finally tried to use it at least for the 4 new expansions that came out recently (therefore renouncing at 8 of the 12 promised), the new support person that answered my ticket because the voucher was not working started to say “ But this, but that, but but but”…

So…even having a voucher provided by them at the moment of my purchase and a confirmation that I could wait to use it didn’t lead to anything… they are supporting their company, not their users…

The only case where support seems interested in you is if you ask something BEFORE purchase…after your money is in their pocket…don’t expect too much…

Jeremy_NI · August 23

https://community.native-instruments.com/discussion/comment/173859#Comment_173859

Yeah, then it's probably better to get in touch with our registration specialists, just to be safe, for you and the buyer. https://bit.ly/n1acc

PoorFellow · August 23

@LostInFoundation

I finally tried to use it at least for the 4 new expansions that came out recently (therefore renouncing at 8 of the 12 promised)

I think that this is mostly how NI works , that vouchers does not work for things that is published after voucher is given and sometimes vouchers does not work for for newest expansions either , but then of course it ought to be stated. If that left you without any expansions to choose from then I would say that that you would have known at the time of purchase since that you already knew what you had then. But in all fairness then I have to say that I do not think that that equals that N.I. support do not care.

@Jeremy_NI ,

Quote (emphasis in bold by me) : LostInFoundation , from above your post (sounds as something for you or customer care to look into) :

I just had a personal case lately where I wrote to support because I was waiting to use a voucher for 12 expansions they provided me after registering a Maschine+ (since I already owned all of them, I wanted to wait for some new ones to come out).

The guy in the chat told me not to worry and that in case the voucher would not work they would provide me with a new one (I also kept some screenshots of the conversation as “insurance”)

Well…guess what? When the time came and I finally tried to use it at least for the 4 new expansions that came out recently (therefore renouncing at 8 of the 12 promised), the new support person that answered my ticket because the voucher was not working started to say “ But this, but that, but but but”…

So…even having a voucher provided by them at the moment of my purchase and a confirmation that I could wait to use it didn’t lead to anything… they are supporting their company, not their users…

The only case where support seems interested in you is if you ask something BEFORE purchase…after your money is in their pocket…don’t expect too much…

Kubrak · August 23

@slinksta007

You should be careful…..

To use your K10U Crossgrade, you need to have BaseProduct on your account. It may be Komplete Select, Maschine, Reaktor, …… Check your account what is used as the Base Product!!!!!
It seems that your KK S49 came with separate licence number on leaflet. Maybe you have registered it and Jeremy_NI has owerlooked it on your accout. Doublecheck!!!!
Probably best is to ask NI Support. But still I would do 1. and 2.

It may be that in your case, licence would not stay at your account, your HW may be one of those exceptions.

In case Base Product (say bundled Komplete Select) is removed from your account and you do not have any other Base Product to be used instead, your Komplete Ultimate would become useless. And all possible later Updates/Upgrades.

slinksta007 · August 24

https://community.native-instruments.com/discussion/comment/173903#Comment_173903

Hey guys. I setup a ticket and this is the answer I got :)

Bob @ NI (Native Instruments)

Aug 23, 2024, 10:58 GMT+2

The buyer will get the same software supplements that you did with your S49

We recently updated our license system. The software supplements of the hardware will remain valid in your account.

We only transfer the hardware serial of the product and the next user will get new software serials once transferred.

Please let us know if you have any further questions or issues and we would be happy to help!

Best regards,
Bob @ NI

Jeremy_NI · August 26

https://community.native-instruments.com/discussion/comment/174046#Comment_174046

Good that my colleagues could confirm.

Jeremy_NI · August 26

@LostInFoundation This has little to do with the topic here.

The only case where support seems interested in you is if you ask something BEFORE purchase…after your money is in their pocket…don’t expect too much…

That is simply not true, there's a bunch of people working really hard on assisting customers.
you can see what support replied.

I just had a personal case lately where I wrote to support because I was waiting to use a voucher for 12 expansions they provided me after registering a Maschine+ (since I already owned all of them, I wanted to wait for some new ones to come out).
The guy in the chat told me not to worry and that in case the voucher would not work they would provide me with a new one (I also kept some screenshots of the conversation as “insurance”)
Well…guess what? When the time came and I finally tried to use it at least for the 4 new expansions that came out recently (therefore renouncing at 8 of the 12 promised), the new support person that answered my ticket because the voucher was not working started to say “ But this, but that, but but but”…

Can you give me a request number so we can review the case? Have you raised this issue already?

Which software comes with KK MK1 if I sell it?

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