Komplete Kontrol won't auto update with preset change (KBDSW-7912)

Just upgraded to Sonoma, with the latest Cubase Pro 13, and all of a sudden, if I open up a Komplete Kontrol vst, and then change a preset, it still shows the old one. It doesn’t autoupdate. I have to close the plugin window and re-open it. Any thoughts?

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Jeremy_NI

Bug is filed under: KBDSW-7912. Will update when we get more information to share.

Jeremy_NI

Just to highlight the current workaround. This issue is only happening with Komplete Kontrol when using Kontakt 7. USe Kontakt 8 (the player version is free) and select this in Komplete Kontrol:

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Kymeia

I presume you are using Kontakt presets. It's a GUI refresh bug, reported and being worked on

You can try switching to a different desktop and back to force the GUI to refresh, the sound itself is loading it's just the GUI that is not updating

Skijumptoes

https://community.native-instruments.com/discussion/comment/173541#Comment_173541

Do you know if there is a thread for this to track progress? Thanks.

Kymeia

It’s come up a few times but the one where there was a NI response was here

https://community.native-instruments.com/discussion/comment/171375#Comment_171375

esimone00

@Kymeia I'm not sure what you mean by Kontakt presets. I mean it's powered by Kontakt, but I just use the komplete kontrol plugin. It's not Kontakt 7 within Komplete Kontrol, it's just the kk plugin. What does switching to different desktops mean? Yes the audio of the sample for the new preset switches, but I visually it doesn't switch until I close the plugin and re-open it. Super annoying! I was on ventura and it worked great and since I updated to Sonoma, this is happening.

Kymeia

If they are Kontakt libraries then yes, Komplete Kontrol is acting as a host for the Kontakt plugin, if you deleted the Kontakt plugin you would be getting a 'plugin not found' message if you open the preset. Or are you saying you are getting this problem with non Kontakt libraries and plugins? If so that may be a different problem from what I am getting as for me it only happens with Kontakt libraries inside Komplete Kontrol (but not actually in just Kontakt)

By desktops I mean desktop spaces - I found if you have KK open in one space and the GUI is frozen, if you move onto another space then back it does the same as closing and reopening the window, it forces the graphics to refresh, which seems to be what is going on here:

https://support.apple.com/en-my/guide/mac-help/mh14112/mac

esimone00

@Kymeia Thank you for the clarification. I guess I'll have to wait for it to be fixed.

Jeremy_NI

Bug is filed under: KBDSW-7912. Will update when we get more information to share.

B3$tYa

Yeah, KBDSW-7912 same thing happening on Ventura. I just press the NI symbol on the top right to open the credits screen and close and then the proper graphic shows up. Sound is there but graphic is stuck on original VST until i hit the NI button. Using KK 3.3.2.

Kymeia

https://community.native-instruments.com/discussion/comment/174394#Comment_174394

Interesting, that doesn't work for me but changing desktop spaces or minimising and reopening the KK window does

Justerini

any update on this ? it's not a CuBase issue as I have experienced the same issue in Komplete Kontrol standalone - last update was by NI support 23 August which is 2 months ago

Kymeia

It’s fixed with Kontakt 8 already but not Kontakt 7 yet

Jeremy_NI

Just to highlight the current workaround. This issue is only happening with Komplete Kontrol when using Kontakt 7. USe Kontakt 8 (the player version is free) and select this in Komplete Kontrol:

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