Cloudflare is making website access difficult

Milkman · 2024-08-13T20:30:02+00:00

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So I dont really come to this forum much anymore, but I do occasionally come by to see if there are any impending updates that might cause me more frustration with my various NI products, but lately when I use chrome or firefox to visit the page, Cloudflare stops website access and thinks about "whether Im human or not" for 10-15 minutes if I leave it that long. Eventually the website comes up. Is this happening to others?

Edit: when the page eventually loads, many images and formatting styles do not load, causing the page to look like garbage. Eventually those images do load, but this is not a website I will visit much anymore if this doesnt cease.

Is Cloudflare and all its hassles and points of failure worth it? Are there that many hackers trying to DoS NI dotcom all the time? Something tells me not.

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Uwe303

As far as I know there where some really annoying spamming attacks, and we tried other things but they all did not work well in the end, so native decided to use that service and as far as I can tell, using different devices, I have no problem with natives websites, it just needs max. 4 or 5 seconds to open the website mostly it loads faster. Others already answered what the cause might be for your issues so I don't have to cover that.

Milkman

https://community.native-instruments.com/discussion/comment/172786#Comment_172786

Thanks for the reply. Was genuinely hoping to hear from NI about this (as a matter of principle), but I appreciate the feedback.

Milkman

https://community.native-instruments.com/discussion/comment/172783#Comment_172783

Thank you. Right — I dont have this issue on any other website, and sadly I still use citibank and my bank and they dont even do it. (on firefox).

When you have an ISP, usually you have DHCP addresses handed out by that ISP and this WAN IP can change any time the ISP feels like it or when they expire your lease. Most people dont have static IPs, so asking a customer to keep a static IP is not feasible. Usually this doesnt cause any problems unless you are running a server of some kind, but then you always use dynamic DNS. Cloudflare shouldnt care about non publicly routable(private) IPs changing.

If this becomes too difficult to access, I just wont spend a lot of time here I guess. Was hoping to hear from NI themselves, but I guess its just a "community discussion" after all.

Sunborn

https://community.native-instruments.com/discussion/comment/172799#Comment_172799

I think you need to read the previous comments again, since I never wrote "keep a static IP address"…
I myself, as most people, does not have one…

What i wrote was "try to keep the same IP", which simply means "do not deactivate your router"!
I thought it was pretty obvious, since if you deactivate your router and then activate it again, your ISP assign you a new IP address…

You can leave your router active for months, as i do (thus i always keep the same IP). The only real reason to deactivate you router is when it becomes faulty or after a power outage…

Recently, i changed my router, and when the new one came, i did 2-3 restarts just to test some things…
and those were the only times that i saw the Cloudflare! Never before and never after…

Ojustaboo

I wonder what’s different between your setup and mine, genuinely interested.

I have Virgin Media’s 1130Mbps Gig 1 Fibre broadband, completely unlimited, no traffic management etc.

I have their Hub 5 router and unless they reboot it overnight, it’s permanently up. My MacBook is only ever put to sleep. Only time I shut it down is if I’m not using it for more than a day (rarely happens). I lift the lid up, web sites just seem to carry on.

But go to NI and up comes cloudflare, it’s not really a problem as it’s only usually a couple of secs or so before it forwards me. I’d never heard of it when it first started happening, and until I googled, thought my laptop had been compromised.

You watch, now I’ve said this, it won’t come up anymore lol.

Milkman

https://community.native-instruments.com/discussion/comment/172851#Comment_172851

Not sure what you are talking about. I worked as a (cisco, hp) network engineer for years, and decades as a net/sysadmin. How do you "activate" a router? Do you mean power it on or off? The DHCP lease given to you from your ISP can expire anytime, but it doesnt expire specifically when you power a router on/off?

And how would you suggest people do firmware updates to their routers if one cannot "deactivate" a router without freaking out the most excellent, reliable product 'Cloudflare'? This is bad info and you are carrying water for a bad product.

Milkman

https://community.native-instruments.com/discussion/comment/172931#Comment_172931

I was previously on Comcast (Alameda County and later San Joaquin county), and then I switched to Frontier 2.5GB fiber which Im on today. Unlimited data, routed through LA, California. I use my own routers - I do NOT use that Amazon-branded surveillance trash, I run my own networks.

Shutting down your PC, Macbook, or the router itself should never force a new IP from your actual ISP. If you have DHCP on your LAN segment, these IPs (the 192.168.x.x or something like it) can change when you turn off systems or the router, but these IPs shouldnt concern Cloudflare. If your public IP did change when you powered a router off, this would have been sheer coincidence. (Your lease had expired, and the switchport was waiting until it was SHUT to renew the IP).

I didnt see the Cloudflare nonsense when visiting the site this time, but Ive seen it about 50% of the time I visit NI dotcom.

Jojo123

Well, I do mostly what it seems some of you dont. I fully shut down every night. My router is shut down as well. I only log in when I need to. Im not doing anything different to how I have for a long time. I never got this until recently and so now I do. I came in today and this time it made me check the box. Probably because I waited to see the scripts and what not populate.

The point is, WHY does NI have to put these blockades in the way when no other website does this,…that I go to anyway. And captcha might make things more secure for the website, but its also a data harvesting mechanism, just like cookies and all the other nonsense we shouldn't have to put up with. Of course I understand cookies are needful to log in, but other than that its still a prime method to track people.

Oh, and just because something is BIG doesn't mean its beautiful. In fact the bigger these companies get the more you realize they didn't get there by being your friend.

Sunborn

https://community.native-instruments.com/discussion/comment/172940#Comment_172940

Obviously we are living in 2 different parallel universes, where the knowledge or the experiences of the one, are completely the opposite that the other's… so i stop here.

Just one thing, about firmware updates… in the last 14 years, with 4 different routers, i had seen firmware update just once! Of course i always use the router that my ISP provide me for free and i never had any need to buy a fancy (but totally useless in my case) router… 😋

and btw, yes obviously i mean power on/off!

Kymeia

It doesn't seem to like Eduroam at all, can't login when at University from any of my devices unless I use my Mobile 4/5G instead of WiFi.

Milkman

https://community.native-instruments.com/discussion/comment/172991#Comment_172991

Yes, oddly we are living in "2 different parallel universes" where…. in 1 universe routers and network devices dont get firmware updates except "once every 14 years" lmaaaaaao and the other lives in a professional systems administration universe where firmware updates happen anywhere from 5x a year to once every other year, etc etc, depending on brand, role (production or test), or application.

I hope that actual NI technical staff can see this guy's comments. Did you let in a mod who is tech illiterate and will use that tech illiteracy to try to blame NI local tech issues on customers "deactivating their routers"??? This doesnt feel right, and this needs more oversight.

Sunborn

https://community.native-instruments.com/discussion/comment/173120#Comment_173120

You are continuously twist or even reverse the meaning of what i wrote… it is time to stop now!
In the real world the vast majority of users do not use "professional systems" but simple routers who are replaced every 2 or 3 years and, at least in my country, those routers rarely gets firmware updates, because very simply, the ISP offers a new router! So, yes, this is "my universe" and if you stop playing the smart a*s all the time, maybe you realize that in our world, not everything is working the same as in your area!

Plus that, on the entire forum (74.000 members) it is you and you alone who is constantly complaining about this "issue". 3-4 more members reported this as well but not with this constantly annoying attitude as you! I tried to provide you with a simple solution to overcome your problem and i told you that, if you keep the same IP (by not deactivating your router) you can bypass your problem. Because this is the case with me. It work fine with me, i never see this cloudflare check and that's the only fact! I suggested you a "workaround" that works well with me. I didn't force you to do it! And you respond on every comment with "tech nonsense" and needless "blah-blah-blah". And now you also dared to insult me because i tried to help you? Unacceptable.

Further more, most forum mods, are users, not NI employees! And you should knew that the work of a Mod involves providing discussion topics, encouraging participants to share, removing unrelated or inappropriate content, answering questions, defining boundaries and rules, and decide what information is approved or removed. Mods are not here to provide you technical information about 3rd party services, neither they are obligated to do so! If they do, they do it out of their good will and according to their knowledge. Respect that! 😠

JesterMgee

https://community.native-instruments.com/discussion/comment/173163#Comment_173163

Does being a mod also include arguing semantics and personal moot points to Bolded Oblivion?

Seems pretty poor form for a forum mod TBH…

Sunborn

https://community.native-instruments.com/discussion/comment/173524#Comment_173524

A non NI Employee, non-paid mod, is also a user.
A mod is responsible for certain categories.
In those categories/responsibilities, reacts as a mod.
Everywhere else, reacts as a user.
A mod is not a robot but a person. As such, he has his personal tastes and ways of reaction, and the freedom to use them, as long as they are compatible with forum's code of conduct of course.
This is called pluralism.
Bold is an option, necessary to emphasize something. Otherwise it wouldn't exists.
Furthermore, together with italics and other font marks it adds beauty and improve aesthetics, compared to a colorless plain text. 😉

JesterMgee

fair enough, pov of one is often different from another. Tho technically when you are a mod you have some elevated price lags which should IMO carry some additional decorum but that’s not for me to judge, just find it rather harsh given the reasonably subdued topic, as I read it.

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