Still cannot updating the MK3 S88 keyboard's firmware on Windows

I left it connected to the computer via the lead I got with the mk3, then I added a a usb C lead I use to charge up my Pixel phone (so a powered usb lead into the mk3 external power point) After that the firmware update worked. Might be worth a try.

Thanks. Yeah, I've currently got it plugged into the wall and my computer. Still just can't seem to get it updated.

On my S88MK3 it wasn't getting enough power from a USB port or a phone charger. I had to use an old Samsung laptop charger I had laying around to get it to power up and work properly. Not all USB ports provide power and when they do it may not be enough to power up your MK3 depending on the computer and the requirements of your particular MK3 keyboard. That's why I went with the safest route and got a decent charger so I'll never have to worry about it.

Tried to do a factory reset, but as soon as I plugged the cable back in, it went back to the update screen.

You're exactly right. Not only should it not be this troublesome to update firmware, but also to at least be able to speak to a representative who can help. Yes, I get all the troubleshooting tips and directions, but it's not a one-size-fits-all situation. I have followed all the steps multiple times and it still won't update.

@JLA Music '24

@bnsrowe

We get it, you're mad that an expensive controller isn't working. But 90% of us don't even work for Native Instruments, so we can't really do anything about quality control or software reliability issues. If you want help, you have to resist the urge of cluttering up your posts with angry diatribes.

Express your feelings, yes. But then move past it and focus on trying to solve your problem. Don't go on and on, because it makes it more difficult for one of us fellow users to help you. I've already skipped this thread a couple of times because the problem description was basically hidden inside of a rant.

Please focus on being "can do" in this thread. Maybe then somebody will be able to help you. After all, you don't really care if it's an NI team member who helps you or if it's a fellow user like me or @DunedinDragon…you just want to solve your problem, right?

Anyway, thanks for your understanding.

@DunedinDragon - It gave me the error message about failed to boot into firmware mode. I then went through all the troubleshooting steps.

Bif - Just to be candid, I doubt a lot of posts would even be made if there were a better system for contact. There was no way for me to call or send a support ticket…at least I haven't found it. You used to could, but it's not available anymore. So, yes, it's pretty frustrating. I promise you that I am not one to even make posts at all.