Bug - Can't scroll further down to see all my plugins

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KarlKaos
KarlKaos Member Posts: 64 Member
edited October 2024 in Komplete Kontrol

Hi!

I'm experiencing a bug. I can't scroll further down to load my u-he plugins, it just doesn't let me.

Screen Shot 2024-08-06 at 02.24.00.png

It looks like the plugin list only goes as far as the Komplete Kontrol window is big. As a work around I'm loading it on the keyboard, but unfortunately it always loads the VST2 instead of the VST3.

Answers

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,861 mod
    edited August 2024

    What is your system? I can definitely mouse wheel scroll the full list even with the KK window smaller on my system (M1 Max, Sonoma 14.5)

    I presume you are either on Intel or using Rosetta (as you are loading VST2s) - if on Rosetta see if it works when running in native mode

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,861 mod

    OK I just tested in Rosetta mode just to be sure and it isn't that (at least not for me) - scrolling is still working

  • KarlKaos
    KarlKaos Member Posts: 64 Member
    edited August 2024
    https://community.native-instruments.com/discussion/comment/170656#Comment_170656

    I'm on an Intel 2015 iMac with macOS 12.7.6

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,861 mod

    OK I guess it might be a Monterey thing then

  • KarlKaos
    KarlKaos Member Posts: 64 Member

    I just tried the standalone app and when it is at it's smallest size, I can't scroll down to u-he.

    Screen Shot 2024-08-07 at 01.04.24.png

    But when I increase the size of the window, it works

    Screen Shot 2024-08-07 at 01.04.39.png
  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,861 mod

    That's good but it should be scrolling no matter what the size, even if I leave it at the smallest size the mouse wheel still scrolls to the bottom of the list on my system. Not sure if Monterey is still supported officially?

  • KarlKaos
    KarlKaos Member Posts: 64 Member
    https://community.native-instruments.com/discussion/comment/170906#Comment_170906

    I think macOS 12 is the minimum requirement for Komplete Kontrol 3

  • BIF
    BIF Member Posts: 1,208 Guru

    I had a similar issue in Native Access 3.13 where it wouldn't scroll. This was on an M1 Mac running Sonoma without the Mac mouse, just this morning.

    I think there was some kind of background process getting in the way there. It cleared up after about 10 minutes and hasn't re-occurred (yet).

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,861 mod
    https://community.native-instruments.com/discussion/comment/171066#Comment_171066

    OK have you posted a bug report?

  • KarlKaos
    KarlKaos Member Posts: 64 Member
    https://community.native-instruments.com/discussion/comment/171116#Comment_171116

    Is there a special place for that ? I thought creating a thread would do it ?!?

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,861 mod

    I guess it will if you tag say @Jeremy_NI

  • BIF
    BIF Member Posts: 1,208 Guru
    edited August 2024

    Dear OP:

    This is not a bug. Mac OS 12 is Monterey, which is not in compliance or in support for Komplete Kontrol 3 (if that's the one you are using). You must be on Mac OS 13, Ventura…or the current one, 14, which is Sonoma.

    From the product page >> here <<.

    ==========================

    System requirements

    • MIDI 2.0 (requires MacOS 13.5 or higher)
    • MIDI 1.0 (with MacOS 12 or higher)
    • Intel Core i5, Apple M1 (and equivalent or higher)
    • macOS 13, 14
    • Windows 10 or 11 (latest service pack) or higher
    • 8 GB RAM


    An internet connection and a graphics card that supports OpenGL 2.1 or higher Direct 3D 11.1 (feature level 11_0) or higher are required to download and activate this product and associated content. Once installed and activated, the product can be used offline

    =================================

    If you are indeed on Komplete Kontrol 2 and you're using a MK1 or MK2 controller, then here's how you can create a ticket:

    Creating a thread here in the forum will only generate a ticket if an NI person sees your post in the forums and decides to open a ticket.

    We have already tagged @Jeremy_NI , who probably doesn't work on weekends. He will get notification of this thread when he comes back to work; whatever day that may be. Hey, NI people can take vacations too!

    Here's what you need to do.

    Option 1: Wait for Jeremy or another NI person to respond to this thread.

    …or…

    Option 2: Follow these instructions:

    1. Go here: https://support.native-instruments.com/hc/en-us/sections/360000091538
    2. Select a category tile. In this case it would be "Kontrol".
    3. Log in if requested.
    4. Engage with the chat bot and explain what's going on.
    5. Get transferred to a live person OR if none is available, then the bot will open a ticket for you.
    6. Be available and respond in a timely manner when an NI person gets with you.

    ==== But at this time, you may have other problems (OS not compatible), so that's the case, then opening a ticket probably won't do you any good.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @KarlKaos I couldn't reproduce the issue on my system but I don't have that many plug-ins and I'm on MacOS 13. I've asked the team if this was flagged before. Will get back here when I get more info.

  • KarlKaos
    KarlKaos Member Posts: 64 Member
    https://community.native-instruments.com/discussion/comment/171933#Comment_171933

    Thanks, it kinda looks like macOS 13 is required now. Unfortunately my old Intel iMac is stuck on 12 with no upgrade option

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    https://community.native-instruments.com/discussion/comment/171998#Comment_171998

    Yes and unfortunately if this is only reproducible in MacOS 12 this won't get fixed. You'll have to work around it, sorry!

This discussion has been closed.
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