Relocation Question

Ojustaboo
Ojustaboo Member Posts: 352 Pro
edited October 2024 in Native Access

Hi, misspelt my Native Instruments directory, but didn't notice until after I had installed Komplete 14 CE.

I renamed the directory to the correct name and and used the "locate Product Content" in NA and everything seemed to work fine.

However, all content was up to date before I did this, yet after I did it, there were 28 updates including a 55GB one for Fables.

Not a huge problem, I just wondered why this happened?

Many thanks

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin
    Answer ✓

    Did you relocate with a previous version of NA or with the recently released version 3.13.0?

    Please delete the installed_products-folder here:

    Macintosh HD > Users > Shared > Native Instruments > installed_products

    Then restart computer and open NA ---> are the products still listed as requiring updates or do they get recognised as up-to-date now?

    If one of the affected products is a Kontakt Library and not an Expansion, please carry out the following steps:

    Delete the following two files of the affected library:
    Macintosh HD > Library > Preferences > com.native-instruments.*Product Name*.plist

    Macintosh HD > Users > Shared > Native Instruments > installed_products > *Product Name*.json

    Refresh NAthe library will be displayed with an "install" button in NA again.

    Please press the "..." button next to it, select "Locate" and point NA to the library folder.NA should set it up and activate it automatically again.

    Does it still require and update or is it recognised as up-to-date now?

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin
    Answer ✓

    Did you relocate with a previous version of NA or with the recently released version 3.13.0?

    Please delete the installed_products-folder here:

    Macintosh HD > Users > Shared > Native Instruments > installed_products

    Then restart computer and open NA ---> are the products still listed as requiring updates or do they get recognised as up-to-date now?

    If one of the affected products is a Kontakt Library and not an Expansion, please carry out the following steps:

    Delete the following two files of the affected library:
    Macintosh HD > Library > Preferences > com.native-instruments.*Product Name*.plist

    Macintosh HD > Users > Shared > Native Instruments > installed_products > *Product Name*.json

    Refresh NAthe library will be displayed with an "install" button in NA again.

    Please press the "..." button next to it, select "Locate" and point NA to the library folder.NA should set it up and activate it automatically again.

    Does it still require and update or is it recognised as up-to-date now?

  • Ojustaboo
    Ojustaboo Member Posts: 352 Pro
    edited August 2024

    Hi Jeremy,

    Before I did the relocate, Native Access updated its self so I presume it put me on the latest version, I’ve just checked and my current version is 3.13.0

    I then had about 5 updates to do, all ran fine.

    I waited for the updates to finish before trying to relocate everything.

    When the updates had finished, I quit out of NA, renamed the wrongly called content folder to “Native Instruments”

    Then I restarted NA and it told me I had. one hundred and something products (have 283 products installed) that needed relocating or repairing. I chose to relocate

    Then I tried to relocate and it all seemed to go fine except that I noticed I now needed 28 updates.

    I then told it to update everything (this was before I started this thread, hence before reading your reply) and it chugged away and did its job.

    Everything seems to be working, although to make sure, I think I will follow your above instruction anyway

    ————-

    One item couldn’t relocate “Previews” hence I had to repair it, when I selected the directory for all my Native instruments content, NA couldn’t find it in the path, and when I had a quick Look, I couldn’t see it in there either. After the repair, clicking the 3 dots to the right of “Previews” in NA, and selecting “Installation Paths” it tells me it’s put it into my “Native Instruments/NBPL” folder.

    In that folder I have two other folders, “Documentation” and “Samples”“Documentation” contains a “License Agreement” folder, that contains 5 text docs in different languages to do with the EULA

    “Samples”, contains hundreds of folders with hex names in the following format “01234567-89AB-CDEF-0123-456789ABCDEF”

    If I show hidden files, these hex named directories each seem to have a hidden “previews” folder containing a load of OGG audio files

    —————----

    many

    Thanks

  • victorp.sg
    victorp.sg Member Posts: 219 Pro
    edited August 2024

    Just rename “Native Instruments/NBPL” to “Native Instruments/Previews” — it’s a bug since Native Access v1.

    By the way, NBPL is most likely an abbreviation for “Native Browser Previews Library”.

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