How to merge two Native Instrument accounts

iamstudiosmusic
iamstudiosmusic Member Posts: 2 Newcomer
edited October 22 in Native Access

I have two accounts and didnt realize that til now. I need to merge them because i bought a new computer and am using it strictly for music. I wanted to transfer but there a certain purchases i've made that say non transferrable. Can I just merge the two accounts? Please help, the link i saw posted from last year meets a error window.

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    If you have several accounts attached to different emails, my colleagues can merge the accounts, feel free to contact them here: https://bit.ly/n1acc

Answers

  • mykejb
    mykejb Moderator Posts: 1,789 mod

    This is something you'll need to talk to support about if you have non-transferrable licences. You can get to account support here, then go through the chatbot to get to a support person - Account Support – Native Instruments (native-instruments.com)

  • Kubrak
    Kubrak Member Posts: 3,067 Expert

    Concerning non transferable.

    If you have registered HW that comes with bundled SW, this SW is marked as non-transferable. But, if you transfer HW to other account that account also receives bundled SW that comes with HW (at least in most cases), bundled SW also stays on old account.

    Another case when SW is non-transferable is if it has been registered within 2 (or 3 months - I am ot sure) ago. In that case one may wait till 2/3 months passes or ask Support for manual licence transfer.

    Third case may be SW that has been given by NI as gift for free.

    I am not sure, if it is possible to merge two accounts. I doubt it, but maybe if you ask….

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    If you have several accounts attached to different emails, my colleagues can merge the accounts, feel free to contact them here: https://bit.ly/n1acc

  • iamstudiosmusic
    iamstudiosmusic Member Posts: 2 Newcomer
    https://community.native-instruments.com/discussion/comment/169370#Comment_169370

    Thank you so much!

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