Filter out demo and expired products from Native access

felipeazucares · 2024-07-23T07:32:00+00:00

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I gave the Komplete Now (rebranded as 360 essentials) a try before I ended up buying Komplete Standard. Now that 360 has expired my library is cluttered with products that are cancelled, despite having slogged through the kind of ridiculously long-winded and manual uninstall process for everything I no longer own.

How do I filter all of these uninstalled products out of my Native Access?

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Komplete Standard

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Jeremy_NI

@felipeazucares Unfortunately it is not possible to filter this out at the moment. We deleted the entry for your subscription on your account, so it shouldn't show anymore.

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Jeremy_NI

@felipeazucares Unfortunately it is not possible to filter this out at the moment. We deleted the entry for your subscription on your account, so it shouldn't show anymore.

felipeazucares

Thanks - I've logged out and in again and updated the catalogue - doesn't seem to have disappeared.

Jeremy_NI

Oh, then please reach out to our support here: https://bit.ly/NI_support_NA

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