Filter out demo and expired products from Native access

felipeazucares
felipeazucares Member Posts: 39 Member
edited October 2024 in Native Access

I gave the Komplete Now (rebranded as 360 essentials) a try before I ended up buying Komplete Standard. Now that 360 has expired my library is cluttered with products that are cancelled, despite having slogged through the kind of ridiculously long-winded and manual uninstall process for everything I no longer own.

How do I filter all of these uninstalled products out of my Native Access?

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Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,886 admin
    Answer ✓

    @felipeazucares Unfortunately it is not possible to filter this out at the moment. We deleted the entry for your subscription on your account, so it shouldn't show anymore.

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,886 admin
    Answer ✓

    @felipeazucares Unfortunately it is not possible to filter this out at the moment. We deleted the entry for your subscription on your account, so it shouldn't show anymore.

  • felipeazucares
    felipeazucares Member Posts: 39 Member

    Thanks - I've logged out and in again and updated the catalogue - doesn't seem to have disappeared.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,886 admin

    Oh, then please reach out to our support here: https://bit.ly/NI_support_NA

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