Bluescreen Windows 11 & Traktor Kontrol S4 MK3

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Deejot
Deejot Member Posts: 3 Newcomer
edited October 2024 in Traktor Software & Hardware

Hi Community

my last desperate try to keep my Traktor Kontrol S4 MK3 running without Bluescreen:

My Setup: Windows 11

ASUS Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz

All Drivers are up to date but in a running Set the PC gets frozen and restarts with a bluescreen. The windows Eventmanager shows the ERROR, that NIHardwareService:

MIDIDevice: Unable to unlock BMIDI DLL/driver

After this Event is the next one, that the system has restarted.

The Native Support mentioned to uninstall Native Access but that did not help……

now, i have a 999€ Hardware but i'm not able to use it.

any clues?

Thank you

Best Answers

Answers

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 536 mod

    Heyo!

    Could you upload a screenshot or a video of the problem you are experiencing please?

  • Vocalpoint
    Vocalpoint Member Posts: 4,036 Expert
    Answer ✓
    https://community.native-instruments.com/discussion/32262/bluescreen-windows-11-traktor-kontrol-s4-mk3

    If you are getting an actual "blue screen" in Windows - that is 100% hardware/driver related.

    VP

  • Mister Hayman
    Mister Hayman Member Posts: 67 Member

    This is interesting, I had the same MIDIDevice: Unable to unlock BMIDI DLL/driver error at a gig last night. Traktor locked up twice at the exact same place in a regularly played track. I had to kill Traktor in Task Manager and I couldn't restart it. I had to reboot the host machine and start over. I'm not able to recreate the issue

    I can feel an NI patch looming ;)

  • Deejot
    Deejot Member Posts: 3 Newcomer
    https://community.native-instruments.com/discussion/comment/160697#Comment_160697

    the Bluescreen is a maximum of 5 seconds visible and the PC will reboot. I Know that this is a driver issue. My Problem is WHAT DRIVER?

    my Windows 11 is up to date, from the NI Site i have all driver installed. i also had a PC-Dump collected and all the Data given to NI Support. The only Answer was "Please re-install" (HAHA… i reinstalled my complete WIN11 and started with a clear system).

  • lord-carlos
    lord-carlos Member Posts: 4,174 Expert

    If you use Traktor without the s4, just buy clicking the UI, do you still get a bluescreen?

    If you have a second computer, you could also try the s4 out there.

    Just so we can figure out if it's the s4 itself or maybe the computer.

  • Deejot
    Deejot Member Posts: 3 Newcomer
    https://community.native-instruments.com/discussion/comment/162623#Comment_162623

    No Traktor —> No Bluescreen

    i tried it several times with the internal soundcard and it works for hours fine. No, i have no other Computer to test. I tried also to put the PC in Flight Mode (without Internet) and deactivate McAfee Antivirus. No Effect.

    The Bluescreen will only effect when the S4 is connected

  • lord-carlos
    lord-carlos Member Posts: 4,174 Expert

    I can't be sure, but it sounds like there might be something defect / wrong with your s4.

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 536 mod
    Answer ✓

    I have created a problem ticket for our customer support, we will contact you asap with any details about this issue. Please check your email.

  • flow
    flow Member Posts: 11 Member
    edited July 2024

    Use whocrashed to check wich device / driver is faulty:

    https://www.resplendence.com/whocrashed

  • dj_monti
    dj_monti Member Posts: 1 Newcomer

    The same thing happened to me with a Traktor S2 MK3.
    I connect it when I press play, it starts to be heard and it starts to disconnect and connect continuously, until the blue screen of death comes out.

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