Kontakt 7 very very long to launch

So if you're improving Kontakt so much, then maybe you may improve Massive X as well?

Someone from support explain me that it's because libraries, extensions etc. But Massive (not "X" version) opens very fast and contains even more extensions, so I call this explanation #@$@.

How many years you need to develop your products and optimize them? Come on - Massive X may be nice, but it's basically the last synth I want to use in any project because that long loading time (and also because effects that can sometimes adjusted to BPM after loading for a long time).

And most funny is - project is not slowing down by Massive X so much. It's GUI loading problem. Believe me - there are more complex synths on the market that opens in fraction of second (look at any u-He synths).

Plot twist: Faster loading time is a selling point for Kontakt 8

For so much money NI gets from users, they should at least answering people on this forum. I know much smaller companies that are with constant online contact with their customers. And NI is somehow as if they were behind firewalls - fill 20 forms, give dozens of details, wait 2 weeks, get some generic answer, repeat…

"While I too wish they had human support, usually I’ve found smaller companies always tend to offer the best support, it’s when they grow and get taken over etc that the support ceases. (...) Sadly it seems the way the majority of modern businesses operate."

(Yes. Even reacting in this form has been made very difficult)

Journalist Cory Doctorow wrote a lot about what you mention. He calls this capitalist law "enshittification".

I have exactly the same experiences with these compnies.

My main SSD has crashed and i needed for Groove Agent 5 an VST2 file, to open my old procects again. After two months of waiting and reopening my trickets i was finaly contactet by steinberg, but they told me, that they don't have old installers and can't forward me the vst2 - So i was downloading an old groove agent 5 version from a warez site and answered steinberg that i was able to help myself and will rethink their suport in futur product purchases.

I haven't experienced AKAI itself, but Sonivox and Air Music and will never buy from them again.

I have also good experiences with Arturia and Novation, but also a lot of other small companies.

I also have often the Impression that NI isn't really reading my support tickets and try to help me with standard suggestions. I wasn't able to register my old versions of Massive, FM8 or Absynth for Kore2 and most answers refered that Kore2 is discontinued and is not more supported, but the problem wasn't kore2 itself. The problem was shutting down service center and a lot of current products like reaktor 5 or older versdions of massive etc. don't get activated by native access.

Battery 4 has turned into a disaster. If i load old projects its asking for the sample path - nothing new - this problem exists since v4 and wasn't present in battery 3 - but when i now locate the path and save the daw project, it asks for the sample path again and again. This problem could be solved quickly if battery would search in the current library path at first, that is linked in Native Access and Battery itself. But nothing has happened since many many years.

Now the loading times have prevent me from updating any Native Instruments. Everything has turned into a disaster. You have to wait one minute for opening Maschine, Battery, Kontakt, Komplete Kontrol and Guitar Rig. Even Komplete Kontrol 3 looks like a big step backwards. Also the new NKS Update for Kontakt libraries are a disaster, because they don't load in old Kontakt 6, which runs smooth. So i downgraded every product with long loading times to latest versions of 2022 and look forward, that these issues gets finally adressed.

I also have experienced some problems with Ableton, and they also need much time to adress some problems. I've waited one year that push3 doesn't auto arm tracks, by selecting a track via mouse. Now it's finally done. This behaviour has made me regret to be an early adopter of push3, because its very angry if you click into a track and it gets armed, while your armed track looses the arm. If i want to arm a track, i click on the arm button. Even recordings have been stopped, if click on an other track.

I've reported two years ago and issue with ableton and VST3 synths, where the preset change takes very long up to 10 seconds, while vst2 takes only less than one second to change preset. Nothing has happened so far, even Korg, Parawave and Keilworth Audio have reported the issue to ableton

On small companies i have experienced, that they solve the issue in days or weeks. The only exception is PSPaudio - all of their vst3 plugins crashes ableton and both companies blame each other, instead of getting rid of this problem.

I also have made very great experience with U-he, Softube, Tone2 and Synapse Audio support and an very worse support with reFX.

Companies always recommend installing most update version. Unfortunately, it's rare that they recommend it because they know about specific bug fixing. You're getting answer from support that don't really know problems and if they're fixed. You may translate their suggestion as "install new version, because MAYBE it magically solves your problem, or at least we will have more time and more answers - and the more answers we send, the more bonus we get".

It's basically the same when you're computer freak and ask for drivers problem - everyone will ask you if your drivers are updated. Well, all drivers are most up-to-date at some point, so even if your drivers are 2 years old, they was pretty new 2 years ago. :) And current drivers will be outdated after 1 year. All this update mania is basically kind of magical universal fix - no harm to try and maybe, MAYBE guy who suggest it, once a 5 years will be a hero who accidentally have right. Because in fact he don't know if your problems are fixed in new version.

So next time you want to try to contact NI support, write to them that you already change your shoes, painted your flat, washed your head with a new shampoo and feed your dog 10 minutes ago. Just in case, to protect yourself from senseless advices.