Issues with Demo mode, re-downloading, and installation paths on new Computer

Davis
Davis Member Posts: 14 Member
edited October 2024 in Native Access

I'm hoping for some help regarding this - I put all my instruments on an external hard drive, and connected it to a new computer, which I have NA on, and had transferred everything to the internal hard-drive.

On the internal hard-drive, it was working fine, but I wanted to make space on my computer, so I moved it all to the trash, and tried to re-locate my instruments in the drive from NA. NA was unable to find them, despite all the info being there, and I am now in Demo mode for all instruments. I even moved the stuff out of the trash can, back to the internal hard drive, and it is still in Demo mode.

Would love some help on how to fix this.

I think it would be simplest to just re-download everything onto the external drive, and re-locate it after doing that, but when I tried to re-download an instrument, the option to wasn't available, so I don't want to risk deleting the rest of it, and have it disappear.

Thanks!

Answers

  • DunedinDragon
    DunedinDragon Member Posts: 1,111 Guru

    I would think if it's just the library directories you could move them to the new location then use the popup '…' and select Installation Path and set the new location. I do this stuff all the time but normally I don't delete the original. I just copy it to the new location, set the new installation path, then once it's all working I delete the old directory. I don't know it deleting the directory messes this up or not, but you could try it.

  • PoorFellow
    PoorFellow Moderator Posts: 7,327 mod
    https://community.native-instruments.com/discussion/31761/issues-with-demo-mode-re-downloading-and-installation-paths-on-new-computer

    First of all I find it hard to understand what you actually did and did not. Secondly then you haven't even cared to gie any OS information. But I will go with Mac as from your profile.

    Anyway , I have no real idea , but sounds to me like some of the advice from this might be appropriate : My Native Instruments Product does not work after using Migration Assistant / Time Machine / Carbon Copy Cloner (Mac OS)

  • Davis
    Davis Member Posts: 14 Member
    Screenshot 2024-06-07 at 1.40.39 PM.png Screenshot 2024-06-07 at 1.41.07 PM.png Screenshot 2024-06-07 at 1.41.21 PM.png

    @PoorFellow that link didn't provide any solutions

  • Davis
    Davis Member Posts: 14 Member

    @DunedinDragon thanks for the thoughts - unfortunately it's not letting me change any installation paths , otherwise I think that might help

  • PoorFellow
    PoorFellow Moderator Posts: 7,327 mod
    https://community.native-instruments.com/discussion/comment/158517#Comment_158517

    Despite all your work making combined pictures then you just made it harder to get information as text on pictures is too small and because you combined more pictures (?) then at least on first picture resolution is too poor. And to top it off then I can not copy your text either to respond.

    Anyway , looks as if my first hunch about the using Migration Assistant / Time Machine / Carbon Copy Cloner (Mac OS) were right after all.

    ...opens a finder without the option to select and apply a folder...

    Meaning what ? Clicking on the folder icon to the right of the path text doesn't work or what ? If so then uninstall/remove the product plist (and whatever) in the Mac OS and then use locate/relocate after that. Uninstall mentioned on the page I linked to before : If you are experiencing issues with Native Instruments products after migrating your system, we recommend to completely uninstall and reinstall the problematic applications using this information from our Knowledge Base.

    Else if problem getting N.A. to find libraries and what not then try trouble shooters such as these :

    First please clear the Native Access cache by deleting the following folders: 

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
    2. Delete the "Native Access" and the "NTK" folders

    Next please delete the UserUser plist of Native Access and the NTKDaemon: 

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
    2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
    3. restart your computer

    My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt product XML)

  • DunedinDragon
    DunedinDragon Member Posts: 1,111 Guru
    edited June 2024
    https://community.native-instruments.com/discussion/comment/158518#Comment_158518

    Well I just bought three new libraries and…surprise…the locate button in NI doesn't allow you to change the location. Apparently they changed the process for moving libraries. Now you have to exit NI, move the directories, then run NI again and your libraries will have a "Repair" button. Select that and it will give you the option to point to the new directory. At least it's that way on a PC, not sure if it's the same for a Mac or not.

    PS: You can still change the default download preferences under Settings.

  • Davis
    Davis Member Posts: 14 Member

    Meaning when I open an installation path finder window, it tells me where it is located, but won't let me re-locate it somewhere else.

    I tried 2's and 3' and that didn't do anything unfortunately , and the deleting NTK plist files.

    I'm deleting the files based off that migration assistant link:

    https://support.native-instruments.com/hc/en-us/articles/210291865-How-to-Uninstall-Native-Instruments-Software-from-a-Mac-Computer

    but I'm not sure what to do after that. There's no option to re-download those things once I delete them in NA. They're simply disappearing for NA @PoorFellow

  • PoorFellow
    PoorFellow Moderator Posts: 7,327 mod
    https://community.native-instruments.com/discussion/comment/158562#Comment_158562

    Meaning when I open an installation path finder window, it tells me where it is located, but won't let me re-locate it somewhere else.

    There's no option to re-download those things once I delete them in NA. They're simply disappearing for NA

    I'm deleting the files based off that migration assistant link

    I have a hard time making much out of the blurred screenshots , but since I am not on Mac then it probably wouldn't have helped me much anyway.

    If you have granted full disk to ALL NI apps including NTKDaemon and you are using correct disk format then I think that the two (first) conditions above you ought only get if there is still some information about installed items left somewhere on the hard drive , either files installed or by that N.A. itself has some information stored somewhere in it's notes. So either there is files left related to the item download at new or old install destinations (downloads ought also be cleared) or problem ought to be solved by totally removing anything Native Access and NTKDaemon from computer , reboot and re-install. I know where files are on a PC but any knowledge I have about Mac is purely theoretical :

    I don't know if removing the respectively Native Access (section uninstall) and NTK Daemon (section preparation) shown there are enough or if there are more stuff left somewhere on a Mac (?) after that ? But removing product references and totally removing N.A. and NTKDaemon and then re-install N.A. ought to reset ability to download/locate/relocate.

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