Hello! purchased Spotlight Ireland (Upgrade). It’s been more than 10 hours but haven’t got the serial number yet. Please help. The reference number in my confirmation mail which I can post, if at all.
On my bank’s account. But I see NI is helping you so all will be fine at the end.
Hi @Jeremy_NI I had the same issue, I got the same email… it's been more than 24 hours, I wrote again, but still missing license. Any help? The order reference is #18000675651C. Otherwise I'll have to ask for a refund to PayPal like happened in November… Thanks! 😔
Hello @Jeremy_NI ! It’s almost getting 24 hours now I still don’t have the serial number. Please provide the serial number now asap. I am also attaching the screenshots in your message box which shows it’s been paid & Native Instruments accepting it as well. Please provide the serial number now ASAP. Thanks.
My reference number: 60001348404C
If this is not resolved, I’d suggest refund via PayPal and once the money is back on your account (which might take a while) - order again from NI.
@Vivasswan I believe my colleagues got back to you already or they will soon. Don't worry you will get your product. Sorry for the wait.
@edbrsk My colleagues already got back to you with the serial.
Thanks @Jeremy_NI @edbrsk & Cassandra. Yesterday was my Birthday, I couldn’t check my mail & yes, I did now. Solved. The y provided the emails related to the download & serial. Thank you all. Thanks NI.
Vivasswan SriHarsha
@Vivasswan You're welcome, happy that you're all good now and happy belated birthday!
