Transferring Licenses

Luca FF · 2024-05-31T13:35:50+00:00

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Hi NI Community and Experts,

Can anyone Help?

I want to sell on my S4 MK3 but on my account, the license says its 'Non-Tranferrable'.

This product was bought from new and although has been in my possession for a couple of years, it has only been used once.

How can I cancel the license on my account so I can sell it on?

Please help?

Luca

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PoorFellow

https://community.native-instruments.com/discussion/31558/transferring-licenses

I want to sell on my S4 MK3 but on my account, the license says its 'Non-Tranferrable'

Are you sure that you are referring to the hardware and not the software ?

The base software that came with the unit is not transferable , you will keep your copy and unless one of the few exceptions then buyer will get their own copy of the base software : Quote Matt_NI : All you need to know about License Transfer

Else if you can not transfer the hardware serial and need help then follow the below guide to contact N.I. Account Support :

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in.

Then click the Contact support.

Then again click the Contact N.I. support that shows.

1: Do you need help with the activation or installation of a product?

2: Is your question about License Transfers / 2nd hand purchases?This question is required.

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Seller

5: Have you already requested a License Transfer

YES (you tried but failed)

6 : Ok, so something went wrong with your transfer request. Do you want to sell hardware or software

Hardware

7 : Important: If you want to sell MK2 / MK3 hardware, please only request a License Transfer for the hardware serial number.

8 : Some licenses are not transferable

I still want to contact support

Please click Continue and don't forget to send us the serials you want to sell!

Continue

9 : OK! Let's gather some information specific to your issue.

This is the opening of your ticket described in ONE line so INCLUDE the SERIAL , then OK to open ticket .

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