Komplete 14 products not showing in service center after providing serial several times

Hello there,

I had Komplete 14 working on my mac no problems, and after Native Access updated itself including NTKDaemon suddenly, all products such as Battery and Komplete disappeared and I was downgraded to Komplete 7! Even some libraries are showing up at demos. I have tried reinstalling Native Access and provided a serial number several times but nothing helped.

Any ideas what I could try?

Thanks a million!