I have 3 updates showing in native access that fail to download (Intel Mac), can anyone help?

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Mattavace
Mattavace Member Posts: 7 Member
edited October 2024 in Native Access

I am using the latest version of Native access and have continually been able to install all applications but I now have three updates that will not install as the downloads fail. I have already checked the full disk access requirements for native access and they are fine, and also changed the downloads folder to see if that makes a difference, but it doesn't, plus I reinstalled native access. The updates are retro machines 2, scare Mark 1 and Vintage Organs. All of the original applications prior to the updates are installed. Can anyone suggest anything else to try?

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  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    edited April 2024

    @Mattavace Where is your installation path set for content in Native Access?

    If you delete these files:

    MacHD//Library/Preferences/com.native-instruments.Maschine 2.plist (same for Retro Machines, Scarbee MK1 and Vintage Organs)

    Find where the products were installed and delete the folders. The products should show as a fresh install, use the install button in Native Access.

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