Multiple Libraries Are Gone

R3Clu53
R3Clu53 Member Posts: 18 Member
edited October 2024 in Native Access

Hello,


I am on Mac 13.3.1. I would say 10 plus libraries are gone from my Native Access. I've reinstalled Native Access. I have not performed any updates today. All libraries were there 12 hours ago or. Does anyone no if there's an issue on Native Instruments end? Yes, I sent a ticket in. Thank you in advance!

Answers

  • Milos
    Milos Member Posts: 2,021 Guru

    Hmm...maybe this is a bit silly suggestion that worked for me when I didn't have couple of libraires myself (sorry in advance), but did you try inserting the serial numbers of those lost libraries you once had?

    You can find the serials on your account on NI website.

    Let me know if it helped, sir.

  • R3Clu53
    R3Clu53 Member Posts: 18 Member

    Yes, I did a test run entering the serial number again. It accepted it. Does NOT show up even after refreshing.

  • R3Clu53
    R3Clu53 Member Posts: 18 Member

    Heavyocity and Keepforest products. All gone.

  • R3Clu53
    R3Clu53 Member Posts: 18 Member

    And thank you for reaching out.

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