How to locate installed expansions on a new computer

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franklyn
franklyn Member Posts: 26 Member
edited October 2024 in Maschine

I installed Maschine on a new MacBookPro.

All my expansions are on an external drive (installed from my old Mac).

Can I locate/install all the existing expansions without download them again?

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  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    edited April 2022

    Hey @franklyn There is a workaround for that. It requires some files from us. I see that you already submitted a request, my colleagues will get back to you shortly.

  • franklyn
    franklyn Member Posts: 26 Member

    Thank you for answering. I am happy to hear this and I'm curious about the workaround.

    I wonder why this is not in the FAQs.

  • franklyn
    franklyn Member Posts: 26 Member

    Now I got this mail from the support team-

    They told me that it is not possible. Bt you told me there is a workaround? Do you know the workaround?

    From Support:

    Hallo,

    Ich entschuldige mich für die verspätete Antwort.

    Leider ist dies in Native Access nicht möglich, sodass Sie diese Erweiterungen neu installieren müssten, um sie wie vorgesehen zu verwenden.

    Bitte teilen Sie uns mit, wenn Sie weitere Fragen haben.

    Beste Grüße,

    Nathanial @ NI

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    Hey @franklyn Sorry about that, it seems that one of our colleagues was not aware of the workaround. Someone should get back to you as we speak!

  • franklyn
    franklyn Member Posts: 26 Member

    that would be cool ! thank you.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    Hey my colleague sent you instructions a few minutes after, did you get a chance to try it out ?

  • franklyn
    franklyn Member Posts: 26 Member

    yes, thank you. that works !

    cool !!!

  • wzdm.85
    wzdm.85 Member Posts: 67 Helper

    Hello, was this issue resolved? I am having the same issue. How has this not been fixed in Native Access 2?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @wzdm.85 You need to get in touch with our specialists so they can give you specific files: http://bit.ly/NIsupport_install

  • wzdm.85
    wzdm.85 Member Posts: 67 Helper
    https://community.native-instruments.com/discussion/comment/25831#Comment_25831

    @Jeremy_NI Is there a software issue that prevents NI from allowing us to relink our expansions from Native Access? Or is it a licensing issue? This will take hours to update my registry for every expansion. I don't understand why this is so hard.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @wzdm.85 Unfortunately it's a limitation of Native Access 1 and 2. We only have workarounds at the moment, sorry that it's not that convenient.

  • Ben Venesoen
    Ben Venesoen Member Posts: 7 Member

    Hi, I'm setting up a new computer (windows 10). I've succeeded to relocate all my kontakt instruments, but now I turn to my expansions I only get "release notes", I don't see any "relocate" - command. Can anyone help me find this function?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @Ben Venesoen There is no relocate button for expansions, only for Kontakt libraries.

  • Felix Caban
    Felix Caban Member Posts: 1 Member

    Is a "workaround" still available for this? For us Komplete 14 CE owners, this is alot of stuff to re-download. I tried to submit a support ticket but your support wizard wouldn't even let me enter in a reason why I needed support...

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @Felix Caban To submit a request in the typeform, simply answer no to every question until you get to the request section.

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