I paid bundle, NI download just one!
Hello.
I buy the Schema Collection and Native Acces just instal the Schema Dark.
And it's completly impossible to join Native, the customer support link switch to the general page whith this stupid bot.
Need help !
Best Answer
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So, your only way is to inform support of what is happening.
That bot page, after having answered some questions, will lead you to the possibility to open a ticket, which will be seen by a non bot person (even if maybe it will take time for them to answer…)
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Answers
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Maybe you can insert all of the products into the Native Access by finding the serial numbers for Schema Collection inside your account on NI website.
Let me know if you need more info.
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Thanks, but it doesn't work.
Although the serial number of the bundle is not the same as the Shema Dark that Native Acces instaled yesterday.
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Perhaps @Jeremy_NI is more suited for the task!
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So, your only way is to inform support of what is happening.
That bot page, after having answered some questions, will lead you to the possibility to open a ticket, which will be seen by a non bot person (even if maybe it will take time for them to answer…)
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Thanks for this precision for the bot.
For the Schema Collection, I'm now trying to install the dark Native Access on my mac.
Maybe this Native Access will install corectly my bundle.
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N.I. software are not yet fully compatible with Mac OS 14 Somona which could manifest itself in all sorts of way. That said then there are plenty of users I am sure that uses Sonoma and that will claim that they have few or no problems using N.I. software on Sonoma !
At least make sure that you are using the latest version of Native Access for your Mac OS ! Also make sure that full disk access is enabled for all N.I. apps used including the NTKDaemon ! If problem persists then you could also try resetting the Native Access XML , please consult the page My Product is Missing in Native Access . Also as it says on the page then products not compatible with your OS will NOT be shown in Native Access ! To check if product is on your account then check your My products and serials page to see if it is showing there including any not redeemed serials that you may not have redeemed in Native Access yet !
How to Enable Full Disk Access on macOS : https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS
Compatibility of Native Instruments Products on macOS : https://support.native-instruments.com/hc/en-us/articles/360014900358-Compatibility-of-Native-Instruments-Products-on-macOS
My Product is Missing in Native Access : https://support.native-instruments.com/hc/en-us/articles/360000166958-My-Product-is-Missing-in-Native-Access
Notes on Network Drives and Disk Formats : https://support.native-instruments.com/hc/en-us/articles/360014663958-Notes-on-Network-Drives-and-Disk-Formats
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We are talking about the latest NI product here (Schema: Light). If its oldest brother (Schema: Dark) is showed in NA, installing and working on his Sonoma, I frankly doubt the newest one will not and that this is the reason for it not appearing on NA. And he is already trying to install newest NA (btw @Benoit: let us know if it solved the situation).
About serials in his account on NI page, I suppose (and he already said) he will see the serial for the Collection, not for the single libraries
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All that will be confirmed by the user if. From where I sit I have to 'go through the motions' and I am not privy to all details about all products or their compatibility. I am pointing to general information and I can not presume about what I do not know so all I can do is to do my best ! I didn't write that this or that is the cause , also I did list the could try to resetting the Native Access XML also !
Thank you for your understanding !
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