Plugin window sometimes just black in Logic since 3.1 / Bug KBDSW-7816

frankspappa · 2023-12-27T12:43:58+00:00

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Since Komplete Kontrol 3.1 I have started to experience that the UI for the loaded instrument doesn't load. It's all black. I can still hear the sound though... Seems to happen more often with play series, but not sure. Usually starts to work if I restart Logic.

Macbook M1 Pro, Ventura 13.5.2, 32 Gb ram, S49 MK3

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Jeremy_NI

Hey all, Komplete Kontrol 3.1.1 was released yesterday and addresses the issue, please update in Native Access.

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boriskaufman

https://community.native-instruments.com/discussion/comment/126241#Comment_126241

Thank you, legend

boriskaufman

https://community.native-instruments.com/discussion/comment/126241#Comment_126241

Not accessable link...

Jeremy_NI

@boriskaufman my bad, permissions were wrong on this one, should work now!

boriskaufman

https://community.native-instruments.com/discussion/comment/126504#Comment_126504

Installed. All good. Thank you Jeremy

boriskaufman

update.

3.0.3 is okay in general loading BUT with Arturia plugins it is loading browsing space in the upper part 1 times from 3-4.

just to let you know

Oliseo

FYI,

The easiest and quickest way to remedy this issue on MacOS is to head over to your display settings in control panel and simply change the resolution scaling. Either up or down, and then back again.

Whilst I am here, I also would like to point out that if you're having lag with plugins when you have lots of UI elements on screen on an external monitor then my advice is to run either at Native Resolution or click the show more resolutions tab and using a scale that says low resolution on it.

Apple does not play nicely with external monitors that are not compliant with its 'retina' display tech.

The scaler they use at non native resolutions adds a tonne of latency on the display.

If you run your external monitor at low resolution (or native if your eyes are up for it) and cap the framerate at 30fps, you can have as many UI elements open as you want and you will have no latency issues (meaning you can change the onscreen settings without an issue)

If you MUST use high FPS, and not native hi res scaling, then close all other UI windows apart fro the one you're working on.

Hope all of this helps someone somewhere

Maciej Repetowski

https://community.native-instruments.com/discussion/comment/126780#Comment_126780

To follow up on this, non-integer scaling can cause that, due to computational overhead on CPU and GPU.

Retina resolution in Apple lingo is integer scaling where horizontal and vertical resolution is twice as much as visible on screen. In other words what appears to be 1920x1080 and very sharp fonts, etc, is in reality 3840x2160 downsampled. This has only minimal effect on performance.

Non integer scaling affects performance of Intel Macs to the point they stop being usable. With M-Series, the impact is around 10-25% of computational power.

So either use native resolution or x2 (Retina).

cdion

https://community.native-instruments.com/discussion/comment/126780#Comment_126780

Thank you for this. However, I did change the resolution several times and the issue comes back.

cdion

https://community.native-instruments.com/discussion/comment/126780#Comment_126780

sorry I replied twice to this post

Scott McFayen

I'm experiencing a similar issue in Logic 10.8.1 w KK 3.1.0. I also get the same blank UI, but for me it's a sometimes bug. Sometimes KK will open up correctly with visible UI and sometime it will open up with blank UI. Unfortunately, it opens up to the black UI most of the time.

Madulone

I get the same error. Sometimes the content of the window appears after 30 -80 seconds, sometimes the plug-in window remains black even after minutes. When the instruments are finally displayed, it often happens that the keyboard focus is not on Komplete Kontrol and I can't enter any text. I usually have to reopen the window 3-4 times before I can finally work with it. Therefore, it often takes several minutes to select an new instrument in KK 3.1.0! The problem does not occur in Kontakt 7.7.3.

Workaround: I use two screens. When I move the plugin window from my main screen to the second screen, the window is immediately rebuilt and everything works again, even after moving KK 3.0.1 back to the main screen.

Setup: Komplete Kontrol 3.0.1 / Login Pro 10.8.1 / Sonoma 14.2.1 / M2 Ultra

Jules1

Hi @Jeremy_NI Hope you're well. Just to let you know I'm having the same issue - black screen loading on Komplete Kontrol.

CH_Music

Having the same issue with Monterey 12.6.7 Logic 10.7.7 M1 and KK 3.1.0 with an external monitor. Any news of an update to fix?

verschel

Same problem here:

KK 3.1.0

Ventura 13.6.4

Logic 10.8

Please fix asap

Matthew_NI

Komplete Kontrol 3.1.1, including a fix for this issue, is on track to release next week.

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